MISSION
MKS PAMP has significant growth plans in the AEMEA region as part of its global strategy. The company, with a main office in Geneva, already has a material presence in several different AEMEA markets and is now taking the step to create an integrated regional business structure, which will drive exponential growth with clients across the region, including Europe, the Middle East, and North America.
The Head of Sales is a crucial leadership position whose mission is to drive business growth and formulate the regional sales strategy to enhance client engagement across the Europe-Americas region. This role is central to boosting the company’s market presence through strategic partnerships and leading a dynamic, cross-border sales team. The successful candidate will handle a diverse client base, offering a comprehensive range of precious metals services from refining to trading and investment. This position demands a strategic thinker with deep industry knowledge and an entrepreneurial approach to spearhead market expansion, foster strong business relationships, and lead client interactions. Responsibilities include developing tailored sales strategies aligned with global objectives, adapting these strategies locally, and driving regional growth in collaboration with trading and production teams. The role also involves leading the Sales team, setting objectives, and fostering a culture of high performance and continuous improvement, ensuring operational excellence and a client-focused approach in all endeavors.
MAIN ACTIVITIES AND RESPONSIBILITIES
Sales Strategy and Execution
- Drive business growth and enhance MKS PAMP's regional profile through entrepreneurial leadership and client-focused solutions. Implement long-term sales strategies that align with global objectives and address all service offerings.
- Identify and prioritize key growth markets and client segments to drive sustainable revenue and leadership. Tailor sales strategies to meet the unique needs of these clients while maintaining consistency in execution.
- Proactively seek and assess emerging opportunities in new markets and adjust strategies based on data-driven insights. Foster a responsive sales culture that adapts quickly to market changes, regulatory environments, and competitive pressures.
- Collaborate with cross-functional teams to ensure alignment with broader company goals and regional market demands.
- Provide senior management with strategic insights and uphold the Group's commitment to ESG values, leveraging these principles as a market differentiator
Business Development & Customer Engagement
- Pursue and develop opportunities with both existing clients and new prospects in the precious metals industry, demonstrating a deep understanding of B2B dynamics.
- Expand and deepen relationships with a variety of institutional and wholesale clients, such as banks, trading houses, and refiners, by developing entrepreneurial solutions and tailoring offers to meet their business needs.
- Enhance MKS PAMP's brand visibility and market leadership by representing the company at industry conferences, trade events, and key client meetings.
- Work closely with internal teams like Commercial Ops, Trading, and Marketing to ensure integrated service delivery and leverage CRM tools for streamlined sales activities and enhanced customer experiences.
- Collect client feedback and market insights to continuously improve the company's products, services, and sales strategies, promoting a standard of excellence across the sales team.
Sales Management
- Oversee sales execution and messaging to ensure each product line’s value is effectively communicated to its target market.
- Set sales targets based on global and regional market trends, and implement structured pricing strategies, promotions, and product launches.
- Expand commercial presence in the AEMEA region by developing new business opportunities, partnerships, and distribution channels.
- Promote cross-selling and synergies across Refining, Trading, and Minting to showcase MKS PAMP’s full precious metals offering.
- Leverage market research, sales analytics, and CRM tools to guide decisions and enhance strategic account planning. Leverage market research, sales analytics, and CRM tools to guide decisions and enhance strategic account planning.
Sales Team Leadership
- Inspire and guide a dispersed sales team by fostering a culture of high performance, collaboration, and accountability while ensuring alignment with business values and integrity.
- Establish clear KPIs and development plans, conduct regular reviews, and provide feedback and mentorship to drive individual and team growth.
- Empower local sales leads by aligning tools and messaging with market needs and promoting shared learning across regions and business lines.
- Ensure consistent and transparent communication through regular meetings and leadership engagement, keeping teams aligned with strategy and market dynamics.
- Champion a client-first, ethical, and improvement-oriented culture by leveraging analytics, feedback, and continuous learning to uphold excellence and adaptability
Data-Driven Decision Making
- Employ a data-driven approach to sales activities, utilizing market research and leveraging MKS PAMP’s integrated sales management systems.
- Utilize customer profiles informed by industry-specific data to predict high-value partnership opportunities and improve lead conversion rates.
- Regularly review and refine sales processes, ensuring they cater to the unique demands of the regional precious metal landscape
Sales Operational Excellence
- Adapt sales goals based on market trends, precious metal pricing, and internal business changes to maintain strategic focus.
- Uphold strong governance, pricing control, and risk management in all regional sales, following company policies.
- Work closely with Finance and Compliance to enforce internal controls, onboarding standards, and regional regulations.
- Improve sales operations to boost efficiency and cost-effectiveness while ensuring alignment with MKS PAMP’s ESG and responsible sourcing commitments.
REQUIRED EDUCATION AND EXPERIENCE
- Master's degree or equivalent level of education in Business management, Finance or a similar domain.
- 15+ years of experience in a similar role in precious metals, commodities, financial services or a similar type of industry
- Familiarity with, or ability to rapidly understand, international regulations, standards, and best practices related to precious metals
- Capacity to anticipate market shifts and adjust sales strategies accordingly
QUALIFICATIONS AND SKILLS
- Exceptional verbal and written communication abilities, able to convey complex information clearly and persuasively to different audiences, from team members to high-level clients
- Strong ethical foundation, ensuring all business dealings are conducted transparently and honestly in line with our values
- Skilled in negotiation and conflict resolution
- Ability to interpret complex data and market trends to identify opportunities and threats
- Proven ability to cultivate and nurture strong relationships with key stakeholders, including clients, partners, and internal teams
- Demonstrated experience in leading, motivating, and coordinating teams across different countries
- Proficient user of digital technologies, including MS Office Suite.
- Language proficiency is required in spoken and written English; knowledge of other European languages is an asset.
- Swiss or EU citizen or holder of a valid work permit in Switzerland.
