Position Snapshot
Location: Petaling Jaya, Selangor, MY
Contract
Bachelor’s Degree
3+ years of experience
Nestlé Nespresso International
Nestlé Nespresso has been one of the most successful operating unit of the Nestlé Group, the world's leading food, beverage, nutrition and wellness company.
It has pioneered the portioned coffee market to provide premium coffees and related products/services, both in-home and out-of-home.
While benefiting from Nestlé's expertise, Nestlé Nespresso is a strategic business unit, with its unique business model, having the end-to-end responsibility from coffee sourcing to marketing, delivering premium coffee products and services to the end-consumer through its diverse sales channels (Retail, e-Commerce, contact center). Find out more about us on www.nespresso.com/careers .
The eCommerce Merchandizing Coordinator is responsible assist in driving operations of the eCommerce B2C & B2B channels (Website & Mobile).
A day in the life of an eCommerce Merchandising Coordinator:
- Is responsible to support eCommerce campaign operations (set-up, test and activate) including support of seasonal campaigns & optimization of permanent website content to achieve commercial objectives.
- Coordinate and run User Acceptance Testing with IS/IT stakeholders, ensuring business critical systems and processes remain operational and bug free. Ensure prioritization of platform regression, championing needs of markets where necessary
- Support incident management for any major issue (global/local) affecting conversion rate, new member’s activation or availability of the products or the platforms
- Coordinate cross‑functionally with IS, CRC, and Finance on Market Acceptance Testing for both front‑end and back‑end releases.
- Provide coordination and support to the eCommerce team, ensuring that plans and projects such as marketplace promotions and new feature implementations (e.g., payment methods) are executed as intended.
- Responsible of the overall eCommerce site and Marketplace platform to ensure customer journey quality ensuring consistency across assigned touchpoints & timely execution of digital content.
- Ensure a best-in-class B2C & B2B customer experience & performance through the assessment and optimization of eCommerce channels (mobile & desktop) in the fields of search, eMerchandizing, catalog management, personalization, brand content, services & compliancy.
- Ensure an agile, bug free user experience on all digital boutiques, following HQ eCommerce & Customer Brand guidelines.
What will make you successful
- Bachelor’s Degree holder with 1–3 years of experience in eCommerce operations, merchandising, digital marketing, or website management.
- Comfortable working cross‑functionally and following structured processes from HQ or regional teams.
- Experience supporting campaign setup, testing, activation, and quality assurance (QA) across web and mobile platforms.
- Familiarity with eCommerce daily operations, including monitoring content accuracy, product setup, banners, and campaign readiness.
- Basic understanding of UX and conversion fundamentals, such as friction points, upsell opportunities, search behavior, and checkout flow.
- Experience supporting eCommerce experiences across desktop, mobile site, and mobile app.
- Exposure to marketplace operations (e.g., Lazada, Shopee) is a plus but not required.
- Ability to manage timelines and coordinate stakeholders effectively without direct reporting lines.
