Redwood Credit Union is looking for an External Mortgage Loan Officer, who will market and originate Redwood Credit Union (RCU) first and second lien loan products primarily from newly developed and previously established external sources of business to substantially contribute to the organization’s residential loan growth. Responsible for deepening prospective and existing member profiles by having a solid understanding of the full suite of lending products available and by initiating cross lending referrals that are outside of residential originations.
Key Responsibilities
External Loan Originations/Pipeline Management:
• Provide exceptional member service at all times via all lines of communication while adhering to RCU standards of service.
• Independently source and develop new referral relationships that will mutually benefit RCU and its Members while strongly enhancing mortgage lending origination goals.
• Actively grow previously self-generated external referral relationships that will mutually benefit Redwood Credit Union’s Members and increase residential lending volume.
• Effectively and efficiently market all first and second lien residential loan products which include but are not limited to, conventional, conforming, jumbo, primary, secondary, investor occupant combined with fixed rate and adjustable rate products offered through the Credit Union as Fannie Mae eligible and/or those that may meet the Credit Union’s mortgage portfolio requirement.
• Determine and ethically consult as to options that serve the best interest of all applicants.
• Take applications using web-based loan origination system; answer phone inquiries and handle mortgage referrals as needed.
• From a Member service perspective, the External Loan Officer has the overall responsibility of communication for their assigned loans from origination through the funding of the loan(s).
• The External Loan Officer is responsible to gather and review all documents for a complete and accurate file submission to processing and follow up communication as needed for incorrect/incomplete submissions.
• Accurately interpret Fannie Mae Desktop Underwriter findings so that all possible loans can be decisioned at minimum inconvenience to Members while assuring a correct credit decision can be made.
• Discuss loan options and programs that will benefit each Member, including counter-offers when appropriate.
• Recommend action steps and counsel to Members that will to help them qualify for a future loan when a loan has been declined due to current circumstances to preserve potential membership opportunity.
Member Support & Special Projects:
• Instruct at homebuyer or other types of seminars, as needed.
• Discuss loan products and services at special events such as home shows.
• Recognize and propose changes in the workflow to maintain maximum efficiency.
• Research Member or employee concerns as directed and follow through until the matter is resolved; may include certain inquiries after a loan transaction has closed.
• Perform special projects and other duties as assigned.
• Recommend and implement new products and services that will benefit the membership of RCU.
Join us and discover why you'll love working at Redwood Credit Union!
ABOUT REDWOOD CREDIT UNION (RCU):
At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.
Why work for Redwood Credit Union?
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27th largest credit union in the U.S. and the largest financial institution based in the North Bay
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Recognized by Newsweek as one of "America's Best Credit Unions 2026"
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Awarded a 5-Star Bauer Rating
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
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Top Corporate Philanthropists (#24) - San Francisco Business Times
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Voted Best Places to Work in the North Bay 20 years in a row
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World-class Employee Engagement scores
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Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
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Industry leading Net Promoter Scores across the U.S.
Based out of Cleveland Corp in Santa Rosa, CA. 100% hybrid.
Minimum Qualification: Knowledge, Skills and Abilities
- Verifiable recent loan production in conventional/conforming products.
- Thorough knowledge of conventional conforming mortgage principles, practices and rules, with verifiable experience with recent regulatory compliance requirements.
- Thorough current knowledge internet based LOS & Fannie Mae DU risk engine.
- At least 12 months current experience with selling Fannie Mae Loan Products.
- Demonstrated ability to analyze complex scenarios and recommend workable solutions.
- Skilled in the operation of office equipment and internet access.
- Proven professional ability to communicate effectively verbally and in writing.
- Able and willing to establish and maintain successful work relationships with a diverse group of people.
- Able to act independently and confidentially, using discretion and tact.
- Capacity to coordinate a variety of activities and prioritize work.
- Proficiency and desire to work in and contribute to a team environment.
- Ability to travel to various locations.
Licenses and Certifications
- Ability to maintain a valid California driver’s license.
- Eligible to obtain and maintain valid registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law, including SAFE Act and NCUA part 761.
The ideal candidate has a combination of education and experience as follows: equivalent to high school diploma, plus 4 years experience in the mortgage lending industry, to include at least 1 year as a high producing conventional mortgage loan originator.
Compensation: Base starting range: $40,019.20 annually + commission.
Redwood Credit Union offers a robust benefits package to our eligible employees including:
• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement– Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU Discounts and Perks:
• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!
Physical Requirements:
• Ability to stand, bend, stoop, sit, walk, twist, and turn.
• Ability to lift up to 20 pounds.
• Ability to use a computer keyboard and calculator.
• Work environment is indoors and outside of office as needed for business development.
• Ability to travel to various branch and Member locations.
*Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.
Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.
We are an Equal Opportunity Employer
