External Communications Coordinator

Be part of an amazing story.

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The External Communications Coordinator supports Macy’s, Inc.’s External Communications team, focusing primarily on Corporate Communications and Financial Communications while gaining exposure to broader Brand PR initiatives. Reporting to the Corporate Communications team, the External Communications Coordinator works closely with senior communications leaders to execute external storytelling, media engagement, and reporting that support Macy’s business priorities, leadership visibility, and financial narrative.

What You Will Do

Corporate & Financial Communications Support

• Support the development and execution of external communications strategies for corporate initiatives, leadership announcements, business updates, and financial milestones.
• Draft, edit, and coordinate external materials, including press releases, media pitches, backgrounders, corporate website copy, executive talking points, and FAQs.
• Monitor and track media coverage for corporate and financial announcements—including earnings, investor-related news, and company updates—and co-lead the development and daily distribution of the enterprise media report, delivering timely and accurate coverage summaries and insights to senior leaders across Macy’s, Inc.
• Coordinate executive media opportunities by supporting interview preparation, developing briefing materials, building media lists, and managing logistics.
• Develop post-announcement and campaign recaps by synthesizing results, coverage performance, and key takeaways to inform future strategy.

Agency & Vendor Coordination

• Coordinate day-to-day work with external PR agencies and vendor partners by developing briefs, tracking deliverables, and managing deadlines.
• Maintain organized and up-to-date media lists across corporate and financial verticals.

Team Operations & Planning

• Manage the team calendar, key milestones, and leadership meetings, and maintain planning documents, editorial calendars, reporting trackers, and shared resources to support smooth execution.
• Support budget tracking and team operations, including purchase order creation, invoice processing, and vendor management.

Cross-Functional & Brand PR Support

• Support broader Brand PR initiatives—including campaigns, collaborations, product launches, events, and cross-functional communications—while assisting with administrative responsibilities such as budget tracking, internal updates, and daily media clips reporting.
• Provide on-site support for key enterprise events, including the Macy’s Flower Show, Macy’s 4th of July Fireworks, Macy’s Thanksgiving Day Parade, Black Friday, and holiday initiatives; this may require availability on weekends and national holidays.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. 
• In addition to the essential duties mentioned above, other duties may be assigned. Able to travel to the Herlad Square offices as needed. 

Skills You Will Need

Writing & Editing Excellence: Ability to draft, edit, and proofread clear, compelling communications (press releases, media pitches, backgrounders, talking points, FAQs, and recaps) and tailor tone and messaging for varied audiences.

Media Relations Fundamentals: Foundational understanding of media relations, news cycles, and reporter needs, with the ability to support media list development, monitoring, and interview prep.

Organization & Attention to Detail: Highly organized and detail-oriented, with the ability to stay on top of deadlines and shifting priorities. Proven ability to manage multiple projects and stakeholders in a fast-paced environment while maintaining accurate trackers, calendars, and documentation.

Initiative & Growth Mindset: Proactive and eager to learn—willing to raise your hand, take on new challenges, seek opportunities to contribute beyond assigned tasks, and ask questions to learn through experience.

Cross-Functional Collaboration: Ability to partner with senior leaders, cross-functional teams, and external agencies/vendors to keep workstreams aligned and communications on track.

Reporting & Results Synthesis: Ability to translate media coverage and campaign performance into clear summaries, insights, and recommendations for internal stakeholders.

Who You Are

• Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 1-3 years of experience in communications, public relations, journalism, or a related field (internships included).
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. 

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here. 

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. 

Join us and help write the next chapter in our story - apply today! 

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. 

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