Company Description
With 40 years of expertise, LGI Healthcare Solutions develops technological software for the healthcare network. We specialize in providing solutions for clinical, financial and material management, performance and analysis, and workforce management, which includes payroll management. Innovation is at the heart of our activities and we partner with our customers to solve crucial issues and ensure the well-being of patients and all members of the health sector. Today, our solutions support 320,000 healthcare professionals and over 6 million patients.
At LGI Healthcare Solutions, we value diversity and equal access to employment for all. Should you require specific assistance during the recruitment and integration process, don’t hesitate to let us know. It will be our pleasure to accommodate you while respecting the confidentiality of your personal information.
Job Description
- Perform installation, upgrade, enhancement, relocation, and migration activities for products and their components according to each client’s specific environment, using established procedures and tools (these activities are performed remotely);
- Support clients in problem resolution through root cause analysis, solution implementation, and ensuring the client’s needs are met;
- Participate in processing customer requests using the appropriate support tool;
- Communicate directly with clients during the execution of work and act as the central point of contact for follow-up on outstanding issues;
- Respond to requests for information and questions related to operational and equipment software by providing internal Level 2 support;
- Advise clients on the latest products, system operations, and during the implementation phase of new hardware and software;
- Produce and keep documentation related to team procedures and processes up to date;
- Update client inventory information in the appropriate tool to ensure data integrity.
Qualifications
- Minimum of a college diploma (DEC) in a field related to information technology and relevant experience;
- 1–3 years of relevant work experience;
- Good knowledge of Solaris, Unix, Linux, and Windows environments;
- Good knowledge of Azure DevOps;
- Knowledge of Oracle and MS SQL databases;
- Strong analytical skills, resourcefulness, and ability to understand job log files;
- Demonstrated leadership and a strong inclination toward collaboration and information sharing with colleagues;
- Curiosity, proactivity, and strong problem-solving skills;
- Strong organizational skills and a high level of rigor in the preparation and execution of various tasks;
- Excellent listening skills and strong customer service orientation;
- Ability to adapt in a constantly evolving environment and good stress tolerance;
- Availability to work regularly on an atypical schedule;
- This position requires bilingualism, as the candidate will be required to work with documentation in both French and English, and to communicate verbally and in writing with French- and English-speaking partners, clients, vendors, and colleagues.
Additional Information
Here are the many benefits to ensure your personal and professional well-being as well as financial health:
- Remote, in-office, or hybrid work, with the option of flexible hours to promote balance and performance
- Group insurance plan and group RRSP with employer participation in effect from day one
- Minimum of 3 weeks vacation + 5 days personal leave per year
- Access to a telemedicine service and a complete assistance program for all employees and their family
- Access to a leading e-learning platform and hours allocated for training and professional development
- More than 40 years of expertise in the health IT field opens the door to many career opportunities
- Projects integrating Agile methodology
- Employee discount program
- An organizational culture rooted in the values of courage, determination, excellence, and collaboration around which we come together to develop technology solutions for the healthcare field.
If you are interested in this position, we would be very happy to tell you more about the role, the team, and life at LGI Healthcare Solutions.
Apply now!
