Job DetailsJob Location: Multi Location Dealership Group - Fox Lake , ILSalary Range: $80,000.00 - $115,000.00 Base+Commission/yearBDC Manager
Award-Winning Multi-Location Dealership Group
About Us
Award-Winning, Multi-Rooftop Automotive Dealership Group is known for delivering exceptional customer experiences across all of our locations. As we continue to grow, we are seeking a driven and experienced BDC Manager to lead our Business Development team and help elevate performance across multiple dealerships.
Position Overview
The BDC Manager is responsible for leading, developing, and overseeing the Internet Sales/BDC team across the dealership group. This role plays a critical part in driving sales growth by managing inbound leads, optimizing processes, and ensuring a consistent, high-quality customer experience across all locations.
This is a highly accountable, performance-driven position that requires strong leadership, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Benefits
Medical, Dental, and Vision Insurance
401(k) Savings Plan
Basic Life Insurance
Accident & Critical Illness Insurance
Employee Discounts on Products and Services
Flexible Scheduling
Work-Life Balance
Key Responsibilities
Lead, train, and coach the BDC/Internet Sales team to ensure prompt, professional, and consistent responses to all customer inquiries
Oversee daily operations of the BDC, including lead management, appointment setting, and follow-up processes
Ensure all customer interactions and data are accurately tracked within CRM systems
Develop and implement scripts, workflows, and best practices to drive consistency and performance across multiple locations
Monitor team performance metrics, including response times, appointment set/show rates, and conversion rates
Generate and analyze reports to identify trends, opportunities, and areas for improvement
Collaborate with Sales Managers and department leaders across all stores to ensure a seamless customer experience
Utilize lead management, data mining, and marketing tools to maximize lead conversion and customer engagement
Maintain a deep understanding of all dealership products, services, and promotions
Uphold the highest standards of professionalism, ethics, and customer satisfaction
QualificationsWhat We’re Looking For
Previous BDC, Internet Sales, or automotive leadership experience required
Strong leadership, coaching, and team development skills
Highly organized with the ability to manage operations across a multi-location dealership group
Proficiency with CRM systems and lead management tools (or ability to quickly learn)
Data-driven mindset with the ability to analyze performance and drive results
Excellent communication and interpersonal skills
Self-motivated, goal-oriented, and adaptable in a fast-paced environment
Why Join?
Be part of a respected, growing multi-location dealership group
Opportunity to lead and impact operations across multiple stores
Career advancement opportunities within the organization
Supportive leadership team and ongoing development
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.