BDC Director

Job DetailsJob Location: Multi Location Dealership Group - Fox Lake , ILSalary Range: $80,000.00 - $115,000.00 Base+Commission/yearBDC Manager Award-Winning Multi-Location Dealership Group About Us Award-Winning, Multi-Rooftop Automotive Dealership Group is known for delivering exceptional customer experiences across all of our locations. As we continue to grow, we are seeking a driven and experienced BDC Manager to lead our Business Development team and help elevate performance across multiple dealerships. Position Overview The BDC Manager is responsible for leading, developing, and overseeing the Internet Sales/BDC team across the dealership group. This role plays a critical part in driving sales growth by managing inbound leads, optimizing processes, and ensuring a consistent, high-quality customer experience across all locations. This is a highly accountable, performance-driven position that requires strong leadership, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Benefits Medical, Dental, and Vision Insurance 401(k) Savings Plan Basic Life Insurance Accident & Critical Illness Insurance Employee Discounts on Products and Services Flexible Scheduling Work-Life Balance Key Responsibilities Lead, train, and coach the BDC/Internet Sales team to ensure prompt, professional, and consistent responses to all customer inquiries Oversee daily operations of the BDC, including lead management, appointment setting, and follow-up processes Ensure all customer interactions and data are accurately tracked within CRM systems Develop and implement scripts, workflows, and best practices to drive consistency and performance across multiple locations Monitor team performance metrics, including response times, appointment set/show rates, and conversion rates Generate and analyze reports to identify trends, opportunities, and areas for improvement Collaborate with Sales Managers and department leaders across all stores to ensure a seamless customer experience Utilize lead management, data mining, and marketing tools to maximize lead conversion and customer engagement Maintain a deep understanding of all dealership products, services, and promotions Uphold the highest standards of professionalism, ethics, and customer satisfaction QualificationsWhat We’re Looking For Previous BDC, Internet Sales, or automotive leadership experience required Strong leadership, coaching, and team development skills Highly organized with the ability to manage operations across a multi-location dealership group Proficiency with CRM systems and lead management tools (or ability to quickly learn) Data-driven mindset with the ability to analyze performance and drive results Excellent communication and interpersonal skills Self-motivated, goal-oriented, and adaptable in a fast-paced environment Why Join? Be part of a respected, growing multi-location dealership group Opportunity to lead and impact operations across multiple stores Career advancement opportunities within the organization Supportive leadership team and ongoing development Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.