SeniorFull TimeENAfrica
About The Company
AudioCodes (NASDAQ, TASE: AUDC) is a leading provider of advanced voice communications applications, products and productivity solutions for the digital workplace and customer experience. Our innovative products, solutions and services are used by large multinational enterprises and leading tier one operators worldwide.
As of today, more than 50 of Fortune 100 enterprises use AudioCodes technology.
At AudioCodes, we are proud to embody the core values of innovation, collaboration, and trust in both our culture and products. We are growing groundbreaking solutions focused around the Microsoft Teams ecosystem, utilizing Conversational AI that revolutionizes how businesses use voice to communicate, collaborate and serve their customers and internal teams.
We are an open, inclusive, and diverse organization, and our employees are at the heart of the great products and services we create. We offer a flexible and collaborative work environment, along with career growth opportunities.
Job Summary
The ideal candidate would be an experienced Lead Software Engineer, who managed small to medium teams and eager to take part in the development of our Contact Center as a Service product. We are looking for a long-term relationship with a highly motivated leader, who is passionate to investigate, learn and implement new technologies, as well as be happy to think out-of-the-box going beyond the immediate job description to help out where needed.
About Voca CIC: One-Screen, AI-first Contact Center Built for Microsoft Teams
Today’s modern workplace demands a new approach to customer experience, one that not only empowers agents to enjoy their jobs and provide exceptional service to customers but enables internal business lines to provide top-notch service throughout the organization too.
AudioCodes Voca CIC, a Microsoft-certified lightweight CCaaS with built-in Conversational AI, is designed entirely for Microsoft Teams to unify your customer and employee experience.
With Voca CIC as a Microsoft Teams App, enterprises can consolidate their unified communications and contact center into one-screen, allowing every Microsoft Teams user to become a potential agent.
Voca CIC is a Azure-native integration with Teams and offers a unique mix of contact center and voice expertise, making it an ideal solution for organizations looking to modernize their CX capabilities with minimal upfront costs.
Responsibilities:
• Lead a team of Software Engineers in developing backend service as part of the product
• Lead the development of brand-new, innovative Software Product
• Analyze Business requirements and provide effort estimations
• Design and implement flexible, scalable, and resilient Software Product according to up-to-date best practices
• Design and implement efficient deployment strategies in cooperation with DevOps team
• Coordinate development, integrations, and testing across other teams
• Hands-On development
• Write relevant software documents
• B.Sc. Computer Science (or equivalent) from a known university or relevant military experience
• Experience as a backend software developer: 5+ years
• Experience as a Team Leader: 2+ years
• Experience with C# .core: 2+ years (Recent experience)
• Experience with C/C++: 1+ years (Recent experience)
• Experience with various Cloud infrastructures and development (Azure, AWS, etc..): 1+ years
• Experience with the container infrastructures (AKS , Docker , Azure Container Apps): 1+ years
• Experience with advanced DB capabilities (MySQL, Postgress): 1+ years
• Experience in MulitProcess-Multithreading development: 1+ years
• Experience in Realtime environment
Preferred qualifications:
• Experience with Azure Cognitive Services
• Experience with VoIP
• Experience with Voice Recognition and Voice.AI technologies
Abilities:
• Highly motivated
• Quick learner and team player
• Ability to learn and understand complex systems end to end
• Ability to communicate information and ideas both orally and in writing.
• Strong interpersonal, verbal, and written communication skills.
• Effective time management skills.
• Ability to work independently under general direction, as well as within a team, to meet common goals.
• Must possess strong analytical and problem-solving skills.
• Must be detail-oriented and process focused.
• Must be comfortable working in a dynamic Agile-based team environment.
