At Quadel, we believe great work starts with great people. That’s why we focus on building teams that care deeply about the communities we serve and the colleagues we work beside every day. We’re currently seeking dedicated professionals who are ready to grow with us and help drive our mission forward.
JOB SUMMARY Performs various HCV program activities including, but not limited to: processing applications for eligibility and screening, re-certifying participant’s status to ensure continued eligibility, preparing contracts, conducting briefings, and verifying information, all in conformance with U. S. Department of Housing and Urban Development (HUD) regulations, HCV policy, and prescribed performance standards. Assists management by demonstrating/coaching efficient, effective work practices. Ensures that all work products, special assignments and projects are completed timely, produced with the highest quality and are sufficiently detailed to achieve outcomes that translate to high performance.
DUTIES AND RESPONSIBILITIES
Provide detailed technical and general training and assistance to staff. May assist in providing direction to Housing Specialists, clerical and/or temporary staff, and provide training to those staff, as well as quality review of work products.
Completes special tasks and assignments in support of management and Quadel corporate projects, including remote work and travel
Conducts assigned activities and transactions. Completes assigned work on a timely and accurate basis.
Conducts all work activities in a manner that supports achievement of SEMAP, contractual standards, and/or other performance measures as required.
Plans and schedules activities to facilitate timely turn-around of transaction.
Meets established performance standards for accuracy and timeliness of transactions.
Ensures all programs are operated in compliance with rules, regulations, policies and procedures adopted and set down by HUD, program management, and/or the Administrative Plan and procedures.
Demonstrates a high level of professionalism and superior customer service skills at all times.
Answers phone, talks to prospective owners about the program; answers inquiries from participants, owners, applicants and the public.
Conducts all activities to ensure nondiscrimination.
Maintains productivity information in prescribed formats and prepares statistical reports as requested.
Determines eligibility for regular HCV and special program participation and assists in utilizing all regular and special program vouchers within scheduled timeframes to help maintain leasing schedule.
Reviews applications, verifications and other documentation to ensure accuracy and completeness; ensures that required documentation is distributed to correct parties, i.e., owner, participant and manager.
Verifies and documents family composition, citizenship status, income, age, identity, assets and other information as required
Establishes and maintains individual applicant/participant files and handles all personally identifiable information (PII) in strictest confidence.
Conducts annual and interim re-examinations of income and family composition, including interviewing participants, processing changes, verifying income, calculating proper subsidy amounts, and notifying participants of changes in rent or unit eligibility.
Conducts processes for moves, rent increases and rent reasonableness.
Conducts processes for portability.
Conducts processes for informal reviews and hearings, and terminations.
Conducts processes for HAP contracts.
Performs accurate and timely data entry to maintain updated computer files pertaining to rent calculations and master files; utilizes computer programs to prepare correspondence and reports, including activity reports etc., and reports as required.
Maintains skill sets necessary to meet performance standards and comply with changing administrative requirements as directed. Reads PIH notices, Administrative Plan, procedures, training materials, guidance and other HCV-related publications.
Completes accurate calculations of income, assets, deductions, expenses, total tenant payment, family share, HAP payments, and utility allowances and reimbursements. Identifies discrepancies and takes appropriate corrective action.
Completes identified error corrections in timely manner.
Processes requests for tenancy approval.
Coordinates activities with Supervisors, Managers, Inspectors, and other coworkers.
Acts as a general troubleshooter, investigates and processes complicated calculations, repayment agreements, retroactive calculations and other items identified by management.
Completes work from assigned tasks and additional tasks to keep program in compliance.
Assists in familiarizing new staff on procedural processes for software workflow.
Other duties as assigned
SUPERVISORY RESPONSIBILITIES None
QUALIFICATIONS
Two years of college, business or technical school at an accredited educational institution, experience beyond the minimum may be substituted for all or part of the educational requirement.
Two years of experience in an environment requiring extensive public contact or customer service.
Must obtain required certifications within specified timeframes
Knowledge of the HCV program requirements, policies, or procedures, preferred.
Strong computer skills.
Excellent organizational, analytical, and math skills required.
Good Oral/Written Communication skills a must.
Proven ability to interact and work with a diverse group of people.
Ability to maintain information, complete reports, and utilize computerized systems.
Ability to effectively communicate verbally, individually and in groups, with internal contacts, tenants, property owners, and other external contacts as appropriate
Ability to work in a high volume, deadline driven environment.
Proficiency in written and spoken English is required to effectively communicate with customers, team members, and management.
Professional working proficiency in Spanish/Creole a plus.
PHYSICAL DEMANDS AND WORK ENVIORNMENT
Occasionally required to stand.
Occasionally required to walk.
Frequently required to sit.
Continually required to utilize hand and finger dexterity.
Continually required to talk or hear.
Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.
Occasionally/required to lift/push/carry items up to 25lbs.
Quadel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected status under applicable law.
Quadel complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities throughout the hiring process.
Employment is contingent upon successful completion of pre‑employment requirements, which may include background screening, pre-employment drug test and verification of credentials.
This job description reflects the general nature of the position and is not an exhaustive list of duties or responsibilities.
