The Community Manager position encompasses a wide range of duties. The Associate is responsible for the operations and management of the property, which represents a major investment by the Company.
Primary Duties & Responsibilities:
Will always include those specifically assigned by the immediate supervisor.
Prepare and implement a business-marketing plan for the property each year including marketing occupancy goals
Project expenses and obtain approval prior to any expense overage
Responsible for maintaining budgeted occupancy levels at budgeted rental rates
Prepare and monitor operating budget and report on status of property such as variance and occupancy reports on a monthly basis
Responsible for achieving the highest possible NOI through effective cost control and maximizing revenue
Collect specified rents, delinquent rents, and file evictions as necessary
Direct deposit accounting functions including invoicing residents and submitting requests for refund checks.
Conduct regular training and weekly meetings for all staff members
Arrange for alterations, maintenance upkeep, and/or reconditioning of property as needed and approved by Regional Manager
Supervise maintenance of buildings and grounds to ensure community is kept up to highest standard
Responsible for the hiring, training, and retention of leasing consultants, maintenance, groundkeeper personnel, onsite management personnel, and security if required
Work with Human Resources regarding associate welfare, benefits, and any required disciplinary action of subordinates
Arrange for and approve purchasing of supplies, services, and goods for use on property. Work with Regional Manager and Regional Maintenance Supervisor on specifications and contracts for major repairs.
Attend to resident issues, including roommate/neighbor disputes, renewal terms, maintenance repairs, etc.
Develop and implement resident retention, marketing, and advertising programs
Respond to after hours or emergency calls as necessary.
Work to maintain integrity of community and its employees by monitoring all output; community events, communication to residents/guarantors, social media, and overall community appearance.
Approve all leasing activity and ensure Leasing Consultants and Assistant Community Manager are completing required documents correctly.
Perform Assistant Manager, Account Manager, and Leasing Consultant job as needed
Assist with eviction of residents in compliance with court order and directions from Lawyer
Create a positive environment for the staff and promotes a quality living experience for the residents
Understand, comply with, and enforce the Company Safety Policies & Fair Housing Laws
Provide recommendations for capital improvements and manage completion of work with approvals given by Company
Maintain market knowledge and relationships with competitors. Complete market survey monthly.
Organize & implement a successful plan for community Move-In and Move-Outs both throughout the year and during the main summer turnover of lease contracts.
Delegate Entrata data entry to staff for completion of traffic leads, follow up, work orders, leasing applications, and resident data. Ensure the integrity of the data.
Qualifications:
Ability to read, analyze, and interpret general business periodicals, professional journals, and governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, rent per square foot and other basic algebraic functions. Ability to read and understand operating statements and budgets
Ability to solve practical problems and deal with a variety of frequently conflicting priorities and distractions while keeping the community running smoothly. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to deal with residents in an empathetic, professional manner. A good understanding of customer service concepts and applicability will be necessary in this role
Composure/ability to function in time of crisis or emergency situations
Computer literate
Knowledgeable in Microsoft Word/Excel/Entrata
High degree of professionalism and demeanor
Even tempered
Team player
Flexible
Patient
Have an open mind
Organized
Detail oriented
Firm, fair and consistent
Good listening skills
Good communication skills
Time management skills
Negotiation skills
Excellent customer service skills
Able to work weekends when needed
Able to work overtime as job requires
Able to maintain confidentiality
Able to follow directions from a supervisor
Able to interact well with others
Able to understand and follow posted work rules and procedures
Able to accept constructive criticism
Able to lead and manage others
Education and Experience Requirements:
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience; or equivalent combination of education and experience.
Other and/or Preferred Education/Experience:
None
Certificates, Licenses, Registrations:
None
Budget Responsibility: Check (□) all appropriate functions that apply to this job.
XDevelop the budget and/or make recommendations that affect the allocation of funds.
X Administer the budget and/or make expenditure decisions once the budget has been approved.
X Monitor the budget and/or track the budget once it has been adopted.
X Coordinate the budget and/or participate in the data collection and organization of budget materials.
Job Performance and Success Factor Requirements: (These are the quantitative and qualitative measures that this role will be evaluated and held accountable for).
Business Management & Organizational Development – 16.67% □ Accountability – 20% □ Adaptability – 20% □ Alignment & Creating Synergy – 20% □ Hierarchal Relationships – 20% □ Setting Standards & Company Advocacy – 20% Cooperation, Influence, Teamwork & Business Relationships – 16.67% □Collaboration & Teamwork – 20% □ Cooperation – 20% □ Customer Service – 20% □ Influence – 20% □ Internal/External Relationships – 20% Decision Making/Initiative – 16.67% □ Analytical & Problem Solving – 16.67% □ Decisive – 16.67% □ Practical Judgment – 16.67% □ Action-Oriented – 16.67% □ Confidence & Risk Taking – 16.67% □ Effort & Self Development – 16.67% Staff Management & Development – 16.67% □ Acknowledgement & Compassion – 16.67% □ Associate Development – 16.67% □ Delegation – 16.67% □ Effective Recruiting and Retention – 16.67% □ Managing Diversity - 16.67% □ Performance Management & Review – 16.67% Job Knowledge and/or Job Specific Skills – 16.67% □ Job Knowledge – 16.67% □ Marketing – 16.67% □ Reporting – 16.67% □ Resident Relations – 16.67% □ Cost Control – 16.67% □ Safety & Productivity – 16.67% Professional/Technical/Communication Skills – 16.67% □ Ethics & Values – 14.29% □ Integrity – 14.29% □ Perseverance& Determination – 14.29% □ Reliability & Punctuality – 14.29% □ Time Management & Multi-Tasking – 14.29% □ Approachability & Composure – 14.29% □ Verbal & Written Communication – 14.29% Working Environment and Physical Demands: Check (□) one or more of the following that best describes the environment and types of exposures of the job:
X Office environment X Outdoors environment □ Mechanical facility X Changing weather conditions □ Toxic or caustic chemicals □ Odors or fumes □ Electrical current □ Loud machine/Equipment noise □ Above ground level □ Confining spaces
Physical Demands:Check all that apply.Over 2/3 TimeBetween 1/3 and 2/3Under 1/3WalkingXSittingXStandingXClimb or balanceXLifting under 10 lbs.XLifting over 10 lbs.XReach with hands & armsXStoop, kneel, crouch or crawlXTalk or hear XTravel Outside the areaX Supervisory Responsibility:
Does this job have supervisory responsibilities? __X___Yes _____No Are there subordinate supervisors reporting to this job? __X___Yes _____No Total employees directly and indirectly supervised by this position: □ None X 1 to 10 □ 11 to 25 □ 26 to 50 □ 51 to 100 □ Other
Check (□) one or more of the following for which you are the decision-maker, including decisions that also must be approved by the next level of management. X Hire/fire X Approve time off X Discipline X Approve work and work product of others X Promote X Set department policies X Interview job applicants X Assign/delegate work to others X Formally train others X Demotion decisions X Give instructions to others X Evaluate the work of others
