IT Support Engineer

Overview

We are seeking a talented and experienced IT Support Engineer to join our dynamic IT team. The ideal candidate will possess a strong technical background coupled with great troubleshooting skills to provide timely and effective support to our end users. The successful candidate will ideally be personable and engaging.

Responsibilities

· Provide technical support to end-users on various IT issues including hardware, software, networking, and peripherals.

· Respond to and resolve IT support tickets in a timely manner while maintaining high levels of customer satisfaction.

· Install, configure, and troubleshoot desktops, laptops, printers, and other IT equipment.

· Complete IT inductions and on-boarding/off-boarding of employees.

· Administer user accounts, permissions, and access rights in accordance with company policies.

· Collaborate with team members to identify recurring issues and implement proactive solutions.

· Assist in the deployment and maintenance of software applications and updates.

· Liaise with 3rd party vendors, and raise purchase requests in a timely manner.

· Contribute to documentation efforts including user guides, knowledge base articles, and system configurations.

· Participate in IT projects as assigned, ensuring timely completion and adherence to project requirements.

· Stay informed about emerging technologies and industry best practices to continuously improve IT support services.

Requirements:

· 2+ years of experience in an IT support role.

· Proficiency in troubleshooting hardware, software, and network issues.

· Good networking knowledge (DHCP, DNS, IP etc)

· Solid understanding of Windows and/or macOS operating systems.

· Experience with Active Directory, Intune, Office 365, Azure, Exchange Online, JIRA, Slack and other enterprise IT systems.

· Strong interpersonal and communication skills with the ability to interact effectively with users at all levels.

· Ability to prioritise tasks and manage time efficiently in a dynamic work environment.

· Proven ability to work independently as well as collaboratively within a team.

Additional Information

· Occasional after-hours and weekend work may be required for system maintenance and upgrades.