We value our people and encourage everyone to grow professionally. If you think this opportunity is right for you, we encourage you to apply!
Job Description:
A. Resort Operations & Administration (45%)
- Oversee all aspects of resort operations, including housekeeping, maintenance, front office, security, and dining services.
- Manage budgets, payroll, client billing, and expenditure accounts to ensure financial efficiency.
- Ensure resort facilities are maintained in excellent condition by coordinating with internal teams and external contractors (plumbing, electrical, landscaping, general repairs).
- Develop and implement operational SOPs to align with company standards and guest expectations.
- Monitor performance indicators to ensure operational excellence and compliance with health, safety, and regulatory requirements.
B. Guest Experience & Customer Service (30%)
- Ensure the highest level of guest satisfaction by promptly addressing concerns, monitoring service quality, and maintaining resort standards.
- Review guest feedback to identify areas for improvement and develop action plans to enhance service delivery.
- Stay informed about local tourism trends, amenities, and events to promote guest engagement and resort reputation.
- Represent the resort professionally in all guest interactions and external engagements.
C. People Leadership & HR (20%)
- Lead, motivate, and coach the resort team to achieve operational goals and high-performance culture.
- Oversee recruitment, onboarding, training, and performance management of resort staff.
- Plan and manage workforce scheduling to optimize manpower allocation and service efficiency.
- Conduct regular team meetings, ensuring staff alignment with company standards, policies, and objectives.
- Champion employee engagement and welfare initiatives to foster a positive workplace environment.
- Describe the job’ s key responsibilities, functions and activities in a concise matter
- List amount of time spent on each responsibilities, functions and activities, where possible
D. Stakeholder & Community Engagement (5%)
- Build and maintain relationships with local councils, government agencies, vendors, and community stakeholders.
- Represent the resort in community activities and ensure compliance with local authority requirements.
Requirement:
- Bachelor’s degree in Hospitality Management, Business Administration, Tourism, or related field.
- Professional certifications in Hospitality/Resort Management will be an added advantage.
- Minimum 8–10 years of relevant experience in hospitality/resort/hotel operations, with at least 3–5 years in a managerial role.
- Strong track record of managing day-to-day operations, guest services, and staff management.
- Must have front office and banquet experience.
- Proven ability to manage budgets, costs, and financial reporting.
To apply, please submit your resume and cover letter outlining your interest for this role.
