$85,000 – $95,000SeniorFull Time
SALARY: $85-95k
Placement within the range for this position is based on a number of factors, including but not limited to, years of experience, relevant qualifications, skills, local market and budgetary considerations.
LOCATION: United States (Remote)
Who are we?
Influencer is a global creator marketing agency on a mission to shape the future of marketing by humanizing brands. By placing creators at the center, the agency delivers creator-first solutions across creative, media, and commerce that connect brands with audiences through insight-driven creator campaigns built to stop the scroll and drive measurable impact.
Founded in 2015 by YouTuber-turned-entrepreneur Caspar Lee and entrepreneur Ben Jeffries, Influencer is the world’s largest independent creator marketing agency - powered by a unique ecosystem of proprietary technology, platform partnerships, and longstanding talent relationships.
As an Official Global Marketing Partner of TikTok, YouTube, Pinterest, Snap, Meta, and Twitch, Influencer delivers bespoke, enterprise-level solutions powered by Waves, its AI-driven operating system. From concept to conversion, the agency blends human instinct with platform intelligence to drive measurable outcomes across the full funnel - from brand perception to performance and sales.
With 200+ team members speaking 30 languages across North America, Europe, and the Middle East, Influencer has delivered 6,000+ campaigns for leading brands including Spotify, SharkNinja, Google, Nike, Disney, and Coca-Cola.
Job title
Senior Account Manager
Reporting of the role
This role reports to an Account Director
Overview of the job
As a Senior Account Manager, you will work within the Client Services team. This role is tasked with overseeing and executing brand campaigns in post sale by delivering best in class client service.
3 best things about the job
Be part of one of the fastest-growing global influencer marketing agencies
The chance to work on key clients with a vast array of campaign elements including different social platforms, creator types, paid strategy, on-the-ground event support, measurement, and strategy
Joining the business at a time of growth and expansion in the NA (North America) region
Measures of success - in the first few months, you will have:
Met the team: Spent 1:1 with your manager and other team members to build rapport and understand how your role fits into the overall structure of the pod.
Familiarized yourself with key processes + responsibilities: Particular reference to our campaign trackers (internal and external), cadence of conversation with clients, creator sourcing, negotiations, and contracting.
Learned our key systems: Reference to Slack, Google Workspace, Sprout Social, and Waves.
Established client rapport: Become the day-to-day point of contact, building rapport and trust with our key stakeholders.
Creator management: Jumped into any contract negotiations, concept and content review to help support the team. Draft contracts using our internal processes and platforms, work on creator briefs, deliver creator lists including outsource reach out negotiations and management of creators, share creator guidelines across campaigns.
Roles & responsibilities:
Oversee campaign execution for influencer marketing campaigns, navigating key clients and internal cross-functional teams (Impact Studio, Paid, Measurement, etc.)
Sit within a team of client service individuals who support each other on campaign execution
Take on client facing ownership and responsibilities alongside the Account Director and Group Account Director to help drive consistent client communication and success in post sale
Join, lead, and support on key client meetings
Support creators + client on-the-ground during brand trips with clients throughout the year which will require travel (ie London, Rome, San Diego, Seattle)
Managing & working collaboratively to support new business and upsell opportunities with the client
Support in achieving and exceeding monthly client and business KPI targets
Lead influencer contract negotiations and management
Support the Account Director in budget management, forecasting and tracking project cash flow, campaign spending, and cost of service. Lead development of Post Campaign Analysis reports & present to the client in partnership with Insights & Measurement team
Continuously focus on best in class client service and output of work for our partner
What you will need:
5+ years working in an agency or brand within client services, influencer marketing and/or talent marketing
Experience leading junior team members, supporting day to day training and execution, as well as long-term growth
Alignment that you will be traveling as part of this role, being on-the-ground with clients as needed
Experience in account management, creator management, measurement, paid media and working within a revenue organization
Experience identifying and sourcing creator talent
Experience in creator and/or creator agency outreach
Experience negotiating contracts with creators, agents, managers and/or attorneys
Experience scoping and planning content calendar based on creator rates and client KPIs
Experience executing campaigns across many of the social platforms including TikTok, Meta (Facebook and Instagram), YouTube, Pinterest and Snap
Experience working on multiple campaign responsibilities and projects simultaneously
Experience in delivering post-campaign analysis presentation and reports
Experience in reviewing legal agreements with creators and brands with an understanding of usage and payment terms
Experience in revenue recognition systems and processes
You are commercially aware, detail-oriented, organized, confident, polished, dynamic and communicate exceptionally well
Very comfortable with spreadsheets, numbers and data analysis
You are extremely comfortable leading client calls, presentations and conversations
You are nimble, forward thinking, strategic and comfortable with ambiguity
You are positive, collaborative and exude leadership qualities
Experience and knowledge of CRM tools such as Hubspot and Salesforce is a plus
A general understanding for the travel competitive marketplace and working with travel/hospitality brands is a plus
Experience with designing decks is a plus
Love for travel space is a plus
A few of our core benefits:
Medical Benefits through Insperity
Wellbeing support including EAP & Mental Health cover
401K with match opportunity
22 days of Paid Time Off (+ Federal Holidays which can be flexed to your needs)
For more information on our benefits, perks and what makes us unique, please visit our website here
At Influencer, we’re committed to cultivating an environment that promotes diversity, equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to embedding Diversity, Equity & Inclusion into everything we do at Influencer, making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.
