Senior IT Site Reliability Manager (f/m/x)

Your mission

• Lead and coordinate day-to-day IT operations and service delivery
• Ensure maximum system availability, reliability, and performance across all platforms
• Drive, evolve, and scale Site Reliability Engineering (SRE) practices, including monitoring, incident response, and automation
• Own and improve 24/7 operational readiness, including on-call models and escalation processes
• Collaborate closely with development teams in agile environments (e.g., SAFe) to enhance system resilience and scalability
• Continuously identify and implement improvements based on incident analysis, KPIs, and operational insights
• Align operations with ITIL processes (Critical Incident, Incident, Problem, Change Management)
• Manage and optimize cloud-based infrastructure, primarily within AWS environments
• Act as a bridge between operations, engineering, and business stakeholders. 

Your profile

• Senior-level experience in IT operations, Site Reliability Engineering, or a comparable role
• Strong expertise in ITIL-based service management and operational best practices
• Hands-on experience with AWS cloud systems
• Experience working in agile environments, preferably SAFe
• Deep understanding of IT operations needs, processes, and methodologies
• Strong analytical, problem-solving, and decision-making skills
• Innovative mindset with a passion for evaluating and adopting new technologies (early adopter mentality)
• Excellent interpersonal skills with a high level of empathy and the ability to engage effectively with people across the organization
• Strong team player with a collaborative and proactive approach
• Ability to operate effectively in a 24/7 environment

• Degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• ITIL certification is a plus
• Experience with monitoring, automation, and DevOps methods and culture is highly desirable

• English: C1 level or higher (required)