Lead Product Manager – Agentic Experiences | Bangalore

Lead Product Manager – Agent Experience
About Us:Neuron7.ai is a rapidly growing AI-first SaaS company building a category-defining Service Intelligence platform.Backed by top Silicon Valley VCs and strategic angel investorsHelps enterprises make accurate service decisions in secondsLeverages AI, NLP, LLMs, and structured + unstructured dataIntegrates seamlessly with Salesforce Service Cloud, ServiceNow, Microsoft D365
🌍 Teams based in Bay Area & Bangalore
Why Join Us:At Neuron7.ai, you’ll be part of a dynamic and innovative team that is redefining service intelligence. We value creativity, collaboration, and a commitment to pushing boundaries.Industry Challenges Neuron7 SolvesSkills Shortage – Loss of tribal knowledge due to workforce attritionRising Complexity – Products are harder to support than everDemand for Instant Answers – Customers expect self-service and real-time resolutionsNeuron7 converts collective enterprise intelligence (data + people) into actionable AI-powered predictions.
About the Team:The product team at Neuron7 is new and growing! You’ll join a design + product team working to launch Neuron7’s next wave of innovation and to establish a leading product management development practice at Neuron7. As an early member of the team, you’ll have the opportunity to have significant impact on both product direction and on the team’s practices. Most of Neuron7 is based in either the Bay Area and Bangalore.
What you’ll do:Neuron7 is building the next generation of AI-powered service intelligence, enabling enterprises to improve service efficiency and predict future issues before they occur. As the Product Manager for Agentic Experience, you will own the strategy and execution of our Agent product experience and corresponding analytics and insights.You’ll collaborate with data scientists, engineers, and customer success teams to improve both knowledge and diagnostics search as a well as provide insights on search KPIs to our customers. Your work will empower organizations to accelerate troubleshooting, answer any question, and optimize service workflows.
Key ResponsibilitiesOwn and drive the product roadmap for AI diagnosticsImprove onboarding & time-to-ROIBuild self-service diagnostic experiences for end usersOptimize technician workflows and expert curation toolsIntegrate with ServiceNow, Salesforce, Microsoft Dynamics, FSM toolsPartner with customers to gather real-world feedbackCollaborate with data science on knowledge graphs, decision trees, case-based reasoningTrack success metrics:Diagnostic accuracyCase deflectionTechnician productivity

Qualifications7–10+ years of Product Management experienceExperience in AI diagnostics, FSM, CSP, or support automationStrong knowledge of:ServiceNowSalesforce Service CloudMicrosoft Dynamics / ZendeskExposure to LLMs, AI search, ML systems (plus)Strong analytical and data-driven mindsetExperience working with field service & support teams