Field Application Engineer Auckland售后服务类ResponsibilitiesSpare Parts & Inventory Management (Primary Focus)
• Manage and maintain warranty and after-sales spare parts inventory, ensuring accurate stock levels and timely replenishment.
• Coordinate spare parts allocation to distributors and service partners to support repair and warranty cases.
• Handle inbound and outbound spare parts, conduct regular stocktakes, and maintain accurate inventory and system records.
• Track returned, repaired, and scrapped units, ensuring clear status visibility and proper documentation.
• Support local repair operations by coordinating parts availability and resolving parts-related technical issues.
Technical Support & After-Sales Operations
• Provide remote and occasional on-site technical support for product troubleshooting and fault diagnosis.
• Assist distributors and service partners with repair guidance, parts identification, and replacement procedures.
• Analyse recurring failures, parts consumption trends, and return reasons, and provide structured feedback to HQ and R&D teams.
• Support after-sales process improvement, including SOP optimisation and parts workflow efficiency.
Technical Training & Documentation
• Deliver practical product and repair training to distributors, service technicians, and internal teams.
• Prepare and maintain service manuals, repair guides, spare parts lists, and technical bulletins.
• Update FAQs and internal knowledge bases to improve first-time fix rates and reduce repetitive issues.
Cross-Functional Support
• Support local sales and operations teams with product demonstrations, exhibitions, and customer technical communication when required.
• Liaise with supply chain, HQ technical teams, and regional management to ensure alignment on after-sales strategy and execution.
Additional Duties
• Travel domestically within Australia as required; occasional international travel may be required.
• Perform other related tasks assigned by the regional manager.Qualifications• Diploma, Advanced Diploma, or Bachelor’s degree in Engineering, Electronics, Mechanics, Automotive, Mechatronics, or a related technical field.
(Practical experience is valued more than formal education.)
• Experience in spare parts management, after-sales support, service engineering, or technical support roles is highly preferred.
• Hands-on experience with electrical or mechanical products; familiarity with embedded systems, controllers, batteries, or electromechanical equipment is an advantage.
• Strong organisational skills with attention to detail, especially in inventory and parts tracking.
• Good communication skills in English; Mandarin Chinese is a strong advantage.
• Self-motivated, practical problem-solver, able to work independently and handle multiple tasks under pressure.
• Valid Australian work rights.Apply
