Humanforce
Growth Strategy & Intelligence Lead
🇦🇺Sydney, New South Wales, AustraliaRemote available29 days ago
SeniorFull TimeEN
Humanforceʼs vision is to make work easier and life better for frontline and flexible workforces.
Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centered, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Talent, Payroll, and Wellbeing.
Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, United Kingdom, North America and the Philippines.
Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the worlds talent with the growth, productivity and efficiency objectives of frontline and flexible workforces.
At Humanforce, we’re not experimenting at the edges of AI; we’re redesigning the core of how we operate. We see AI as a fundamental shift, not an incremental improvement, and we’re deliberately moving toward becoming an AI-native organisation. That means rethinking how work gets done end-to-end, how we build our products, make decisions, serve customers, and scale impact. We’re not layering AI onto old ways of working, we’re redefining and reimagining our processes, tools, and team structures to take full advantage of what AI makes possible.
This is a moment of real change. We’re moving fast, learning in real time, and challenging assumptions about roles, workflows, and productivity. If you’re motivated by transformation, not optimisation, and want to help shape how a global tech company operates in an AI-first future, Humanforce is the place to do it.
You will play a central role in shaping the growth strategy of a system-of-record platform at the core of frontline workforce operations — influencing how we prioritise markets, allocate investment, and scale in an AI-first world.
This is the commercial intelligence layer of the business.
This role exists to identify where growth is being created or destroyed — and to guide executive decisions on where to invest, what to change, and what to stop.
You will operate as a strategic partner to the CGO and leadership team, combining analytical rigour with commercial judgement to influence revenue outcomes across acquisition, expansion, and brand.
This is not a reporting role. This is not a dashboard role. This is a decision-making role.
As we scale, the constraint is no longer activity — it’s clarity.
This role answers those questions — and ensures the business acts on them.
Commercial Accountability
You are accountable for improving:
Success is measured by better decisions and better outcomes, not better reporting.
What Makes This Role Different
We are passionate about people making their own decisions about where and when they work. Our hybrid model of minimum three days a week of in office moments supports flexibility tailored to individual and team needs, empowering people to achieve their career and personal goals.
We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.
