SeniorFull TimeEN
About Us
Access to reliable, modern, and affordable energy is a basic human right. Yet over 3 billion people in Africa and Asia still don’t have it, with women the most negatively impacted. When communities get electricity, incredible things can happen. That’s where Husk Power comes in. We generate and distribute renewable electricity that leads to prosperity in rural communities. And in the process, we replace polluting and expensive diesel generators with climate-resilient, clean energy infrastructure.
Husk is the world’s leading community solar mini-grid company, operating the largest, lowest-cost fleet across two continents – Asia and Africa. We offer a range of clean energy services, including power and appliance sales, rooftop solar installation for rural commercial & industrial (C&I) customers, agro-processing hubs, EV leasing, clean drinking water, and much more. We serve households, businesses, farmers, health clinics, schools, women, and youth entrepreneurs, entirely from renewable energy – 24 hours a day, 7 days a week.
Husk is a growth-stage company with plans to build 5,000 mini-grids, benefit tens of millions of people and avoid 700 million gallons of diesel by 2030. Our solutions serve off-grid communities but are also grid-compatible and can be rolled out quickly and cost-effectively to support national electrification plans.
Husk Values
Safety; Honesty and Integrity; Mutual Respect; Frugal Innovation; Quality and Reliability; Excellence as an Attitude; We > I; Fail Fast and Learn Faster.
Husk is an equal opportunity employer and is committed to diversity and inclusion and welcomes all applicants regardless of age, disability, gender, marital status, pregnancy and maternity, race, or religion. Husk is committed to improving gender balance within its teams in India and globally. Female candidates are therefore highly encouraged to apply even if not all requirements are met.
Benefits
Husk offers flexible working conditions with employee benefits that are in line with global best practices. These include clear career growth planning, transparent annual review processes that are gender inclusive, maternity, and paternity leave, gender-inclusive workplace conditions, family health insurance, and frequent training to assist the employees to grow in and to the next roles. Husk does not believe in micromanagement and encourages its employees to have a healthy work-life balance, hence giving them the freedom to manage their workload to be compatible with their lives.
Position Name: Senior Manager, Customer Experience
Division / Function: Customer Experience
Location of the Job: Abuja
Reports to: AVP, Minigrid Business
Role Summary
The Manager, Customer Experience (CX) is responsible for leading end-to-end customer engagement, revenue protection, and service quality across Husk’s interconnected and hybrid mini-grid portfolio. The role ensures strong community integration, high collection efficiency, improved energy uptake, and operational
alignment between site teams and central functions.This role is critical to sustaining Husk’s hub-and-spoke operational model by translating technical uptime into customer trust, revenue growth, and long-term site stability.
Key responsibilities:
1. Customer & Community Management
2. Revenue & Commercial Performance
3. Operational Integration
4. Team Leadership & Execution
Required Qualifications & Experience
Location and Travel
This role is based in Abuja, Nigeria.
Travel/availability is required
Women candidates are encouraged to apply.
DISCLAIMER:
This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job. It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job.
Husk Power Energy Systems Nigeria Limited is an equal-opportunity employer and makes employment decisions on the basis of merit and business needs. We hire without consideration of race, colour, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.
