People Services Coordinator

Job Title

People Services Coordinator

Job Description

WEHI is transforming how our professional services empower and enable scientists to deliver world‑leading medical research now and into the future. Following a holistic review and redesign across our professional services portfolios, we are now focused on strengthening our critical capabilities, aligning our structures and systems with strategic priorities, and empowering our people to do what they do best. We are now recruiting a variety of newly established positions to help shape and embed these new ways of working. 

An exciting opportunity is available for a People Services Coordinator to join the People and Culture Department at Australia’s pre-eminent biomedical research institute.

About the position

The People Services Coordinator is a key frontline interface between People and Culture and the wider Institute, providing high quality first-line advice, support and service to staff and leaders. The role plays an important part in the launch and ongoing delivery of the People and Culture Service Hub, ensuring queries are triaged effectively, information is accurate, and core people processes run smoothly and consistently.
Working closely with the People and Culture Advisor, Talent Advisor and other People and Culture colleagues, the Coordinator manages workflows, supports efficient case management and maintains high quality records across the employee lifecycle. The role also contributes to the continuous improvement of People and Culture services and ways of working by identifying recurring issues, supporting knowledge-base content and helping to embed a responsive, service-oriented culture across Professional Services.

Selection Criteria

Personal Qualities:

• Strong customer service orientation, with a genuine interest in helping staff navigate P&C processes and resolve queries.

• Well-developed communication skills, both written and verbal, with the ability to explain information clearly and respectfully to a wide range of stakeholders.

• Demonstrated ability to work collaboratively in a team, build positive relationships and follow through on commitments.

• Organised and detail-focused, able to manage competing priorities and maintain accuracy in a high-volume environment.

• An open attitude with a growth mindset, curious to learn, receptive to feedback and willing to try new ways of working

Knowledge and Skills:

• Experience in a People and Culture or service/administration role, preferably within health, higher education, or similar complex environments.

• Understanding of core P&C processes such as recruitment, onboarding, records management and basic policy application.

• Comfort working with workflows and standard operating procedures and/or a ticking system.

• Proficiency with Microsoft Office and HRIS or similar systems for data entry and reporting.

• High level of discretion and respect for confidentiality when handling sensitive employee information

Terms of appointment

This position is an ongoing role in a full time capacity. Salary is Professional Services Employee Level 5 ($82,018 - $94,209). Very attractive salary packaging options are available for general living expenses, meal entertainment, novated leasing and more. 12% superannuation payable, plus up to a further 5% after the first 6 months of service via our matching superannuation scheme.

General enquiries can be directed to recruitment@wehi.edu.au.

A position description is available here.

How to apply

Please apply by uploading your CV, cover letter and a document addressing the key selection criteria in pdf format.

Application closing date: Sunday 3 May 2026