Job SummaryThe Banking Relationship Specialist (BRS) is responsible for providing excellent customer service and sales and performing teller transactions for clients at branch locations. This includes functioning as both a Banking Relationship Specialist and Teller as deemed necessary when the branch experiences a greater volume of client traffic. The BRS is responsible for assisting in account set-ups by completing administrative forms and processes, researching, and resolving account problems and conducting essential follow-up with clients as necessary and in accordance with established Bank policies and procedures.Essential DutiesConsult with clients and prospects about their financial goals and needs and identify and promote F&M products and services that best meet those requirements.Actively cross-sell Bank products by leveraging sales opportunities in assigned branch and by referring clients to other F&M departments for additional needs.Address and resolve client concerns to maintain valued client relationships.Open new personal and business accounts and/or perform maintenance in compliance with established policies and procedures.Explain Bank procedures and requirements prioritize work to maximize customer service, ability to deal with frequent interruptions and utilize strong problem-solving skills.Support innovative marketing campaigns and product launches.Quote rates, terms, and fees on Bank products.Collect and review all account documentation and assume responsibility for its proper completion.Completes daily maintenance to client?s accounts such as, change of address, check reorders, ordering copies of statements, and changing signers.Process client requests by mail such as deposits, transfers and setup or cancellation of automatic withdrawals.Research and resolve client account problems by communicating with departments on check encoding errors, deposits not credited and interest adjustment.Perform routine teller transactions as needed.Comply with Bank security guidelines and procedures.Comply with federal & state internal regulations.Identify transactions with potential fraud or suspected Elder Abuse and notify Branch Management.Take personal responsibility for developing and maintaining knowledge required to fulfill job functions.Perform outbound client contact to establish and build relationships.Banking Relationship Specialist Levels & ClassificationsThe Banking Relationship Specialist position has multiple levels, and each level is defined in the Banking Relationship Specialist Classifications document. The Reserve Banking Relationship Specialist Classifications document will include additional essential duties and required knowledge and skills for each level.Non-Essential DutiesFile MaintenanceRequired KnowledgePage BreakRegulation CCRegulation DDRegulation E (EFT) OverviewRegulation BB (CRA) OverviewRegulation B (ECOA) OverviewRegulation C (HMDA) OverviewRegulation X (RESPA) OverviewRegulation Z (Truth in Lending) OverviewBank Secrecy ActFDIC InsurancePrivacy LawsTeller Operations and ProceduresComplaint Documentation PolicyPage BreakPage BreakComplies with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security, and privacy requirements. This position will elevate suspicious activity to supervisory staff and/or BSA department. Completes compliance and other technical training workshops as assigned.Basic Knowledge, Skills, and AbilitiesPage BreakClear understanding of the English Language (Spoken & Written)Basic Mathematics SkillsOrganization and Time Management SkillsExcellent Customer Service SkillsBasic Sales SkillsCritical Thinking, Judgment & Problem-Solving SkillsAbility to actively listen & learn.Ability to use oral communication techniques to sell products or services.Ability to respectfully communicate with Supervisors and Co-workersAbility to effectively deal with unpleasant, angry, or discourteous people.Officer Title EligibilityFor qualified positions, the Bank may designate Officer Titles to employees who meet defined competencies for an eligible position. Officer title eligibility is defined in the Banking Relationship Specialist Classifications document.Page BreakEquipment OperatedPage BreakDesk Top ComputersCurrency MachinesScannersTeller Cash Recyclers Standard Office EquipmentPage BreakPhysical Requirements & Work Environment:Page BreakRequires repetitive movement.Requires sitting for prolonged periods of time.Requires lifting to 25lbs.Requires using hands to handle, control or feel object.Office setting w/controlled temperaturePage BreakPage BreakEducation and ExperienceHigh School Diploma or equivalent required.Preferred candidate should possess 1 year of teller experience and 1+ years of New Accounts/Sales ExperienceAdditional RequirementsMust travel to various bank locations.Some Saturday hours are required.This job description is not intended to be all-inclusive, and employees will be required to perform additional related work duties as assigned by their immediate supervisor and/or management. Farmers and Merchants Bank of Long Beach reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.February 04, 2026
