ABOUT THE ROLE
We are looking for a driven and resourceful Collections & Asset Recovery Officer to manage the full lifecycle of delinquent accounts across our electric motorbike financing portfolio in Kigali.
This is a hybrid role combining call-based collections with hands-on field investigations and asset recovery. The ideal candidate is confident both on the phone and in field operations, and can work effectively with clients, law enforcement, and community stakeholders.
KEY RESPONSIBILITIES
1. Collections & Account Management
- Make outbound calls to clients with overdue payments and negotiate sustainable repayment plans in line with company guidelines.
- Manage a portfolio of delinquent accounts and plan daily and weekly collection activities to meet recovery targets.
- Investigate and resolve payment discrepancies on client accounts.
- Handle client inquiries and complaints, escalating complex issues to the supervisor when necessary.
2. Asset Risk & Field Operations
- Conduct field investigations for high-risk cases including fraud, vandalism, and emergency situations involving financed electric motorbikes.
- Respond promptly to field cases and collaborate with Police, local authorities, and Boda Boda networks to locate and recover assets.
- Facilitate recovery of impounded assets from police stations through negotiation and professional engagement.
- Attend court or legal proceedings when required and provide relevant evidence or case support.
3. Stakeholder Engagement & Reporting
- Build and maintain strong relationships with police stations, Boda Boda stages, and local community leaders.
- Prepare and submit accurate daily, weekly, and monthly reports on collection activity, case progress, and asset recovery status.
- Ensure all case information is accurately updated in company systems in a timely manner.
4. General Compliance & Performance
- Adhere to all company policies, procedures, and code of conduct.
- Proactively suggest improvements to enhance efficiency and customer experience.
- Participate actively in meetings, training sessions, and performance reviews.
