MidFull TimeEN
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Customer Experience Researcher (CX Researcher) will be responsible for supporting the Experience Design Director in planning and conducting end-to-end customer experience research across the prioritized Experience Operations roadmap. By employing best practices in human-centered research methodologies, the CX Researcher will be expected to present research findings at multiple levels within the organization. These findings will include the analysis of qualitative data and metrics to identify current state customer experiences, gaps and opportunities in experiences, and the comparison of brand experiences across the portfolio.
The Opportunity
As the CX Researcher, you will play a vital role in creating transformational opportunities for patients, caregivers, healthcare providers, and employees. Working collaboratively with CX Insight Managers, UX Designers, and Project Managers, you will ensure that customer insights are effectively woven into the design and delivery of innovative experiences. This role operates within a human-centered design framework to uncover actionable insights that drive strategic transformation and enhance experiences.
You’ll lead the generation of qualitative and quantitative insights, contribute research findings, and offer evidence-based recommendations to inform customer journey analysis and experience strategy. With your research-driven focus and keen customer empathy, you will make a tangible impact on experience designs that align with business goals.
Your responsibilities will include:
This position also involves supporting and growing the Human-Centered Design practice, impacting key communities such as patients, healthcare providers, caregivers, and employees.
Who You Are
You are a structured, research-driven professional who operates with a strong Human-Centered Design mindset. You thrive in ambiguity, excel at synthesizing complex information into clear narratives, and approach challenges with analytical rigor coupled with customer empathy. You are collaborative, detail-oriented, and capable of working independently in a fast-paced, cross-functional environment.
Requirements
Additional Skills
Join us to make a meaningful difference in enhancing customer and patient experiences through human-centered design and research-driven insight.
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Relocation benefits are not available for this job posting.
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
