EntryFull TimeENNorth America
What you’ll do in this position:
Inbound calls from bank entities related to mortgage loans.
Update credit files with high-quality standards, applying documented rules and procedures.
Provide support and education regarding credit information, file interpretations, and products.
Answer and solve problems and requests based on the consumer scenario, doing an analysis of the details provided, to offer optimal solutions.
Ensure compliance with the company’s procedures and policies.
Work in a team environment and customer-centric culture.
What experience you need:
English proficiency B2 or above.
High School Diploma.
At least 6-months of experience in a call center environment.
What could set you apart:
Accountability, Curiosity, Collaboration, Think and Act differently, Trust.
Six months of experience with Google Suite/Microsoft Office (Word and Excel.
Knowledge in mortgage or credit reports.
Primary Location:
CRI-HerediaFunction:
Function - Fulfillment / OperationsSchedule:
Full time