Consultant, Payroll Solutions
Department: Operations
Employment Type: Permanent
Location: Kuala Lumpur, Malaysia
Reporting To: Team Manager, Payroll Solutions
Description
Under the guidance of the Payroll Team Manager, you will manage end-to-end payroll operations and client accounts, ensuring accurate, timely, and compliant payroll delivery. You will also act as a trusted advisor to clients on payroll matters, maintaining strong relationships while ensuring compliance with Malaysian labour laws and statutory requirements.
On a typical day, you’ll be…
- Processing payroll accurately and on time in line with service level agreements
- Managing client accounts, responding to queries, and maintaining strong client relationships
- Preparing payroll reports, statutory submissions, and ensuring compliance with local regulations
- Coordinating with internal teams (e.g. Finance and IT) to ensure smooth payroll operations and system accuracy
- Handling payroll changes, reconciliations, and banking administration with proper controls
- Supporting system updates, troubleshooting issues, and ensuring statutory changes are reflected
- Ensuring invoicing accuracy, and supporting renewals
- Initiate and attending monthly governance call or meetings with clients to discuss area for improvement, if any
To be truly effective you will…
- Have good knowledge of Malaysian payroll processes, statutory requirements, and labour laws
- Have similar field ie. Payroll /Outsourcing environment experience for at least two (2) years and above.
- Demonstrate high attention to detail, accuracy, and ability to meet tight deadlines
- Be proactive, responsive, and able to manage multiple client accounts effectively
- Communicate confidently and professionally with clients and internal stakeholders
- Show good problem-solving skills and know when to escalate issues appropriately
- Maintain confidentiality and uphold high standards of integrity
- Be collaborative, adaptable, and committed to continuous improvement in service delivery
