Financial Crime Intelligence & Investigations Manager

Job Description

Forward with Cuscal.

Ever tapped your phone to buy a morning coffee, or made a purchase from your favourite online store? Chances are, we’ve made it happen.    

At Cuscal, we’ve been at the forefront of payments innovation for almost 60 years, enabling seamless, secure solutions that millions of Australians rely on every day. From launching Australia’s first ATM to being the first certified Australian fast payments Payer and Initiator in 2022, we’ve always pushed boundaries — and we’re not stopping now.   

We are a listed public company (ASX:CCL) with full direct connectivity and production capability across all domestic payment systems. Whilst the major banks leverage this capability for their consumer and business clients, our B2B model focuses on enabling other banks, fintech’s and corporates to deliver innovative and competitive payment and digital solutions to their clients and customers.   

We are looking for a Financial Crime Intelligence & Investigations Manager to join our Financial Crime Analytics & Advisory team to support Cuscal’s financial crime response by delivering high quality intelligence analysis, investigations support, and operational insights.

As payment methods evolve, so too do the efforts of criminals in their attempts to defraud businesses and consumers.  From sophisticated online scams to identity theft and phishing. We’re looking for a Financial Crime Intelligence & Investigations Manager to lead Cuscal’s financial crime intelligence and investigations capability, ensuring the timely identification, assessment and escalation of emerging fraud, scam and financial crime risks. 

Responsibilities of the role include: 

• Own and prioritise interpret emerging fraud and scam threats through the analysis of external intelligence sources, assessing relevance, applicability, and potential exposure to Cuscal and its clients to inform monitoring and response activities. 

• Provide senior analytical oversight and interpretation of complex analytical outputs using structured analytical and investigative techniques, including basic network analysis, to identify patterns, indicators, and potential mule activity associated with fraud and financial crime. 

• Oversee the production, quality assurance and approval of intelligence products, including intelligence reports, briefs, and summaries, ensuring clear articulation of findings, risks, and indicators. 

• Lead the translation of intelligence and typologies into actionable rule logic, setting requirements and priorities with the Data Science and Detection & Disruption (D&D) teams to support effective implementation and optimisation of monitoring controls. 

• Lead the fulfilment of operational reporting obligations, including scheme and industry reporting (e.g. APN, Visa), ensuring accuracy, timeliness, and adherence to defined processes. 

• Act as an escalation point for significant, complex or sensitive intelligence matters, supporting senior management briefings, regulatory engagement and incident response 

• Represent Cuscal in industry, client, and user forums where required, supporting knowledge sharing and intelligence led engagement.  

• Contribute to the development and maintenance of Cuscal’s financial crime strategy and governance framework by providing intelligence‑led insights to inform monitoring priorities, control design, risk assessments, and decision‑making forums, ensuring alignment with regulatory expectations and risk appetite. 

About You:  

You are an experienced financial crime prevention professional with experience across banking and payments, skilled in analysing transactions and behaviour to detect fraud, scams, and mule activity. 

• 5 years’ experience working in financial crime, fraud, or scam prevention within the financial services industry, ideally within banking, payments, or regulated financial environments. 

• Extensive experience conducting transaction analysis and behavioural reviews to identify, assess, and interpret indicators of fraud, scams, and broader financial crime activity across complex datasets. 

• Demonstrated expertise in producing clear, structured, and well‑reasoned written outputs, including intelligence reports, analytical briefs, and senior‑level summaries that support operational and strategic decision‑making. 

• Proven ability to independently identify and assess cross‑case patterns and linkages, supporting the detection of broader fraud trends, emerging typologies, and coordinated or networked activity. 

• Strong working knowledge of fraud typologies and money mule networks, including indicators, behaviours, and evolving typologies associated with mule activity, and the ability to apply this knowledge to monitoring, investigations, and intelligence outputs. 

• Demonstrated experience leading or overseeing intelligence, investigations or analytical activities, including setting priorities, reviewing outputs and providing guidance on complex matters 

Why Cuscal?   

We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits.   

Next Step   

If you’re excited to join a company that’s shaping the future of how Australia moves money, we’d love to hear from you.  Apply now and let’s explore who you are, what drives you and how you can contribute to our vision for the future.   

Cuscal is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process. We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTQIA+ and people from culturally diverse backgrounds to explore career opportunities with Cuscal.     

 Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms.