ABOUT 1SOLUTION
1Solution is an Adelaide-based ICT managed services provider and Telstra Platinum Partner with a team of 60+ professionals. We deliver enterprise-grade technology solutions to government, enterprise, and SMB clients across South Australia and nationally. Our portfolio spans managed services, mobility, connectivity, unified communications, and AI-powered software through our 1AI division.
POSITION OVERVIEW
The MDM Engineer is a specialist technical role responsible for the design, deployment, management, and optimisation of Mobile Device Management environments across 1Solution's client base. This role sits at the intersection of mobility engineering, endpoint security, and network access control, working across concurrent multi-platform MDM environments for government and enterprise clients.
This is a high-impact role with direct exposure to complex government mobility programmes. You will be expected to operate independently, manage competing priorities across multiple client environments, and contribute to internal knowledge systems and documentation standards.
KEY RESPONSIBILITIES
MDM Platform Administration
- Deploy, configure, and maintain Microsoft Intune and VMware Workspace ONE (UEM) environments for managed clients.
- Manage concurrent MDM environments across multiple client tenants, ensuring consistency across enrolment, policy, and compliance configurations.
- Administer device enrolment, policy management, app deployment, and compliance frameworks across iOS, Android, and Windows endpoints.
- Build and maintain configuration profiles, compliance policies, and automated remediation workflows.
Network Access & Security Integration
- Implement network access controls and conditional access policies aligned to client security policy and government frameworks.
- Support identity-based access through Azure AD / Entra ID Conditional Access policies.
- Collaborate with network and security teams to resolve access control issues impacting device connectivity.
Project Delivery & Governance
- Lead and support MDM migration and deployment projects from scoping through to completion.
- Produce and maintain accurate technical documentation, including build guides, runbooks, and change records.
- Engage directly with client stakeholders, providing clear technical communication and escalation management.
- Contribute to governance documentation for complex multi-environment deployments, including risk registers and environment health reports.
Managed Services Support
- Provide Tier 2/3 escalation support for MDM-related service desk tickets and client escalations.
- Participate in incident management processes, ensuring timely resolution and root cause documentation.
- Proactively monitor environment health, identifying and resolving issues before they impact end users.
- Support the onboarding of new MDM-managed clients, including environment design and initial configuration.
PLATFORM / TECHNOLOGY & LEVEL REQUIRED
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Microsoft Intune—Advanced
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VMware Workspace ONE (UEM)—Advanced
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Azure AD / Entra ID— Intermediate-Advanced
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Microsoft 365 / Conditional Access —Intermediate
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iOS / iPadOS / Android Enterprise—Advanced
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Windows 10/11 Endpoint Management—Advanced
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PowerShell / Automation Scripting—Intermediate
QUALIFICATIONS & EXPERIENCE
Essential
- Minimum 3 years' experience in an MDM, endpoint, or mobility engineering role.
- Hands-on experience with Microsoft Intune and/or VMware Workspace ONE in a managed services or enterprise environment.
- Demonstrated ability to manage multiple client environments simultaneously, with strong attention to detail.
- Experience working with government or enterprise clients with complex security and compliance requirements.
- Strong written communication skills — able to produce clear technical documentation and client-facing reports.
Desirable
- Microsoft certifications — MD-102 (Endpoint Administrator) or equivalent.
- VMware Workspace ONE / Omnissa certifications.
- Familiarity with PROTECTED or ISM-aligned security frameworks in a government context.
- Scripting experience (PowerShell, Bash, or similar) for MDM automation and reporting.
- Exposure to Telstra mobility platforms and enterprise SIM/connectivity management.
WHAT WE OFFER
- A high-performing, collaborative team with deep government and enterprise client relationships.
- Exposure to complex, multi-platform mobility programmes across South Australia's largest agencies.
- Ongoing access to vendor training, certifications, and professional development support.
- Involvement in 1AI innovation initiatives including AI-assisted tooling and automation.
- A leadership team invested in your growth and a culture that values technical depth and accountability.
1Solution is committed to building diverse, high-performing teams. We encourage applications from candidates of all backgrounds. If you have strong MDM platform expertise and are looking for a role where your work directly shapes outcomes for major government clients, we want to hear from you. If you'd like to learn more about us, visit our website at https://onesolution.net.au/.
To apply, please send a PDF copy of your CV and a brief cover letter through SEEK.
