Canon Australia
Service Desk and Onsite Engineer VIC (Intune MDM, Kandji)
🇦🇺Melbourne, Victoria, Australia1 month ago
MidFull TimeEN
About Us
As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.
We are trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.
About the Role
As part of the End User Services team, you will be the first point of contact for technical support, remote troubleshooting, triage, resolution and escalating issues when required. This position requires operating onsite from the customer location based in Moorabbin (VIC) and reports to the Service Desk Manager.
Scope of the Role
Customer Support & Ticket Handling -
Technical Troubleshooting -
Knowledge, Documentation & Process Compliance -
About you
This role requires a blend of strong customer service capability and solid technical foundations, with the confidence to operate in a fast‑paced managed services environment. Success in this position requires a genuine customer‑first mindset, a broad technical skill set and the ability to communicate clearly and professionally. You will need to be organised, detail oriented and proactive in your approach to problem solving. Possessing hands on experience with Intune and Kandji MDM for cross-platform device is highly essential. Key Skills and Experience include:
What is in it for you
Join a team that thrives on collaboration, continuous learning and genuine support from leaders and peers. We’ll help you grow your skills, build your career and stay challenged through the diverse and interesting work that comes with supporting a wide range of customers. When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success. Benefits include but not limited to:
We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.
As an equal opportunity employer focused on strengthening our inclusive culture, all applicants will be considered and we welcome applications from people of all ages, cultures including Aboriginal and Torres Strait Islander peoples, abilities, religious beliefs, national origin, sexual orientation and gender identities. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.
Looking to join this diverse team? Apply online now.
Successful applicants will be notified of next steps.
