Senior Managed Services Engineer / Senior Cloud Services Engineer

Senior Managed Services Engineer / Senior Cloud Services Engineer

Australia– Preference to candidates in Sydney, Adelaide or Melbourne

Permanent Hybrid – (2 days in office, preferably a Wednesday and another day)

Salary – Negotiable based on skills and experience

Eligibility– Australian or at least PR Status. Unfortunately no sponsorship is offered for this role.

About Wild Tech

Wild Tech is a dynamic and fast‑growing technology solutions provider delivering enterprise‑grade cloud, application and managed services solutions. We partner with our customers to design, implement and support modern platforms that scale, perform and deliver long‑term value.

Our culture is built on collaboration, technical excellence and solving complex problems. We value people who are hands‑on, commercially aware and passionate about delivering great outcomes for customers. https://www.wild-tech.com.au

The Opportunity

Due to continued growth within our Managed Services division, we are looking for a Senior Managed Services Engineer / Senior Cloud Services Engineer to join our team.

This is a hands‑on, senior technical role supporting complex Microsoft 365, Azure and hybrid enterprise environments. You will act as a high‑level escalation point, contribute to project delivery and work closely with customers and internal teams to maintain stable, secure and well‑architected platforms.

This role is ideal for a senior engineer who enjoys deep technical work, variety across BAU and projects and being a trusted technical advisor — without people management responsibilities.

What You’ll Be Doing

Senior Technical Support & Escalations

• Act as a Level 3/4 escalation point across Managed Services customers
• Troubleshoot and resolve complex, multi‑layered issues
• Provide clear root‑cause analysis and preventative recommendations
• Support high‑priority incidents with a calm, outcome‑focused approach

Microsoft 365 & Azure Engineering

• Design, support and optimise solutions across:
• Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive, Entra ID)
• Azure IaaS and PaaS workloads
• Hybrid identity, security and access controls
• Advise customers on best‑practice architecture, performance and security
• Support Intune and endpoint management where required

DevOps & Automation

• Contribute to Azure DevOps pipelines and CI/CD workflows
• Support Infrastructure‑as‑Code and automation initiatives
• Use PowerShell and scripting to improve operational efficiency

Project Delivery

• Deliver senior technical input on projects including:
• Cloud and tenant migrations
• Platform modernisation initiatives
• Security uplift and optimisation work
• Own technical execution, documentation and handover into BAU

Continuous Improvement

• Identify recurring issues and service improvement opportunities
• Produce and maintain high‑quality documentation and runbooks
• Act as a technical mentor and knowledge resource for mid‑level engineers

What This Role Is Not

• Not a people‑management or delivery‑lead role
• Not a purely strategic or governance position

This role is focused on hands‑on technical delivery and customer outcomes.

What We’re Looking For Essential Experience

• Proven experience in a senior technical role within an MSP or Managed Services environment
• Strong hands‑on expertise across Microsoft 365 and Azure
• Solid experience supporting enterprise‑scale customers
• Strong PowerShell and automation skills
• Experience across both BAU support and project delivery
• Excellent communication and stakeholder‑engagement skills

Highly Regarded

• Azure DevOps / CI/CD experience
• Microsoft Intune and endpoint management
• Security tooling (Defender, Conditional Access, Zero Trust concepts)
• Exposure to technical pre‑sales or solution design workshops

Certifications (Highly Beneficial)

• Microsoft Azure certifications (AZ‑104, AZ‑204, AZ‑305, AZ‑400)
• Microsoft 365 certification (MS‑102 or equivalent)
• ITIL Foundation or higher DevOps‑related certifications

What We Offer

• Competitive salary (negotiable based on experience)
• Exposure to complex enterprise customer environments
• Balance of BAU stability and project‑based variety
• Collaborative team of highly capable senior engineers
• Hybrid working model Wednesdays in the office for Wild Wednesdays
• Sonder employee wellbeing benefits
• A role where technical expertise is valued and used daily

How to Apply

If this sounds like your next move, please submit your resume outlining your relevant experience and suitability for the role to Jaclyn Tinkler jaclyn@wild-tech.com.au
No agencies please.