Overview:
As part of Qiddiya City’s development, Qiddiya Investment Company (QIC) is delivering a large and diverse portfolio of world‑class assets across residential communities, hospitality, retail, entertainment, sports, culture, education, medical, and staff accommodation. These assets will operate within integrated mixed‑use environments designed to support the needs of Qiddiya’s workforce and the wider destination ecosystem. The Staff Accommodation portfolio supports the housing needs of employees across theme parks, hotels, Qiddiya entities, and affiliated operating companies, and incorporates associated retail, leisure, entertainment, and food & beverage facilities. The portfolio is expected to grow significantly over the next five years, reaching approximately 13,000 residential units by 2030, requiring a strong focus on scalability, efficiency, cost control, sustainability, and long‑term asset value.
The General Manager – Property Management (Staff Accommodation) will serve as the senior leader accountable for the full property management lifecycle of QIC’s staff accommodation portfolio, providing strategic direction and operational leadership across all aspects of operations, resident lifecycle management, service delivery, governance, financial performance, and long‑term asset stewardship.
The immediate priority is to lead the successful readiness and transition of accommodation assets launching in 2026–2027, ensuring they are fully operational, digitally enabled, and resident‑ready through the establishment of operating models, service standards, developing and implementing robust PM, community and occupancy strategies, FM and maintenance frameworks, and vendor oversight structures. The position is responsible for setting up operational infrastructure, implementing technology systems, finalizing service agreements, and creating frameworks that ensure long-term operational efficiency, compliance, and superior resident experience. The role will drive operational stabilization and performance optimization across early phases by enhancing service quality, cost efficiency, resident experience, digital adoption, and vendor performance while embedding consistent governance and standardized operating procedures.
Once operational, the General Manager will drive the asset through its stabilization and maturity journey, focusing on revenue & asset value maximization, service excellence, resident experience, financial performance, operational and cost efficiency. The role ensures the property operates safely, sustainably, and in full alignment with organizational standards and local regulations.
Key Responsibilities:
- Lead Full Asset Lifecycle Operations
Oversee and optimize all stages of the staff accommodation portfolio—from pre‑opening setup, operational launch, and stabilization through to long-term maturity—ensuring assets meet operational readiness, regulatory compliance, and strategic performance targets. - Establish Pre‑Opening Operating Models & Infrastructure
Define and implement operating models, governance frameworks, service standards, FM strategies, digital systems, SOPs, and vendor structures required for the successful launch of new accommodation assets. - Drive Digital Enablement & Smart Community Solutions
Deploy technology platforms supporting occupancy management, resident services, FM, safety, sustainability, and community engagement to enhance operational efficiency and resident experience. - Manage Resident Lifecycle & Experience Excellence
Oversee resident onboarding, community management, service delivery, and continuous engagement programs to ensure a safe, inclusive, high-quality living environment and superior resident satisfaction. - Operational Performance & Cost Optimization
Build a performance-driven operating environment focused on service quality, cost control, resource efficiency, FM reliability, and continuous process improvement across all sites. - Governance, Compliance & Risk Management
Ensure assets operate in full alignment with organizational policies, health and safety requirements, sustainability standards, municipal regulations, and risk management frameworks. - Vendor, FM & Service Partner Management
Lead procurement strategies, contracting, performance oversight, and continuous improvement of FM providers, security, cleaning, and other third-party service partners to ensure service excellence and value for money. - Financial Management & Asset Value Maximization
Develop and manage operational budgets, service charge models, cost recovery mechanisms, and revenue optimization strategies while ensuring long-term asset protection, lifecycle maintenance, and value enhancement. - Operational Stabilization & Continuous Improvement
Drive stabilization of newly opened assets by improving service delivery, optimizing occupancy, enhancing resident services, streamlining processes, and embedding standardized procedures across all properties. - Strategic Portfolio Planning & Scalability
Support the long-term expansion of the staff accommodation portfolio—up to 13,000+ units—by developing scalable operating systems, sustainable practices, and asset strategies that ensure future readiness and lifecycle value. - Lead People Management & Capability Building
Build, mentor, and lead high‑performing property management, community management, and FM oversight teams by establishing clear performance standards, developing operational competencies, and fostering a culture of accountability, service excellence, continuous learning, and cross-functional collaboration across all accommodation assets.
Requirements
- 15+ years of combined experience in Property Management, FM oversight, community operations, or staff accommodation management within large-scale, multi-asset environments.
- Minimum 8+ years in a senior leadership or multi-site operations management role, managing diverse operational teams and vendor ecosystems
- GCC experience preferred, especially in large workforce communities or mixed‑use developments.
- Degree in Business Management, Real Estate, Property Management, Hospitality Management, or related field.
- Strong expertise in property management, community management, FM oversight, and asset pre‑opening for large-scale residential or staff accommodation assets.
- Ability to operate effectively in a fast-paced, dynamic work environment with evolving priorities and cross-functional demands.
- Strong execution capability with a proven track record of “making things happen,” driving progress, resolving issues, and moving initiatives from concept to implementation.
- High operational processing ability—structured, organized, and able to manage multiple workstreams, stakeholders, and deliverables simultaneously.
- Relevant certifications such as: RICS, IRPM, ARPM, IFMA, IWFM, or equivalent industry memberships/affiliations.
- Additional advantages: certifications in Facilities Management, Health & Safety, Food Safety, or Hospitality Operations.
Benefits
Comprehensive benefits package
