Mortgage Administrator

We are hiring for this position out of our Vancouver office. Successful candidates who apply outside of these areas will be expected to relocate and reside in a location that is within a commutable distance.  

Role Overview

The Mortgage Administrator provides end‑to‑end mortgage support by delivering professional, responsive service to People’s Group broker partners while maintaining complete, well‑organized mortgage files. Ensures all mortgage and client information is accurately verified, documentation meets policy and compliance requirements, and outstanding conditions are proactively followed up through effective pipeline management. Collaborates closely with underwriters, managers, business development teams, and legal partners to identify escalations, resolve issues, and facilitate smooth file progression and closing. Prepares and distributes solicitor instruction packages, reviews solicitor documents for alignment with commitment terms and regulatory standards, and remains current on mortgage products and underwriting policies to support timely, accurate decision‑making and an exceptional client and broker experience.

About the day-to-day

• Deliver exceptional, professional, and courteous service to Peoples Group broker partners.
• Maintain well-organized and complete mortgage files.
• Verify and validate all required mortgage and client information for accuracy.
• Review documentation for compliance with file-specific conditions and company policies, ensuring follow-ups with mortgage brokers for any outstanding requirements.
• Apply strong pipeline management skills by conducting regular follow-ups with mortgage brokers and partners to collect outstanding documentation as outlined in the mortgage commitment.
• Identify escalation items and collaborate with Underwriters or Managers to resolve them efficiently.
• Prepare and send instructional packages to FNF for solicitors, along with relevant supporting documents.
• Ensure all conditions are met and documentation is received, reviewing solicitor-prepared mortgage documents to confirm alignment with the terms of commitment and compliance with company policies and regulatory guidelines.
• Demonstrate a commitment to delivering outstanding personalized service.
• Build and maintain strong working relationships with Underwriters, Business Development teams, and Lawyers to facilitate the smooth and efficient closing of mortgage files.
• Stay current on applicable mortgage underwriting policies, procedures, and products.
• Provide timely and accurate responses to Mortgage Brokers and partners.

About the qualifications: 

• Work experience: 1-3 years working in mortgage administration.
• Strong interpersonal and communication skills. French biliangual considered an asset.
• Ability to prioritize, multi-task, organize, and execute in a fast-paced environment.
• Detail-orientated, with excellent organizational and follow-up skills.
• Strong written and oral communicator.
• Energetic works independently within the team.
• Proficient in Microsoft Office.
• Ability to manage risk and compliance, and demonstrate the highest standards of integrity and ethical conduct.
• Work well in a team and have confidence dealing with people and addressing issues.
• Sound problem-solving skills, concise attention to detail and the tenacity to complete the task properly.

About us

Peoples Group is a trusted financial services company for the innovators at the forefront of Canada’s economic future. With offices in Vancouver, Calgary, Toronto, and Montreal, we are driving change by working alongside challenger banks, fintechs, brokers, and merchants to foster a dynamic and competitive financial ecosystem.

Our culture is built on four core behaviours: Grit to Grow, Connect to Collaborate, Putting Clients First, and Owning the Outcome. We believe people do not simply choose a company to work for—they choose a company that makes a positive impact in the lives of Canadians. Above all, we value people, build meaningful relationships, focus on individual strengths, and approach our work with passion.

About the work environment

Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8:30am and 5:00pm with flexibility around start/end times.

We offer:

•  A hybrid work environment, enabling you to balance your personal and professional life seamlessly.
• Competitive salaries, profit sharing, RRSP matching and benefits from day one.
• Generous paid time off to help achieve a healthy work-life balance.
• A strengths-based approach, ensuring we work together more effectively.
• A commitment to your well-being in five key areas: Financial, Physical, Social, Career, and Community.

Peoples Group is pleased to offer employees a competitive annual salary plus a discretionary profit share opportunity. Salary for this position will vary between $55,000 and $65,000 per year depending on the knowledge, skills, abilities and experience that the chosen candidate possesses.

NOTE:  This job posting is for an existing vacancy. Peoples Group is an Equal Employment Opportunity employer. Please accept our utmost appreciation for your interest; however, only those applicants under consideration will be contacted.

 We value and celebrate individuality while fostering an inclusive workplace for everyone. If there's any way we can support or accommodate you during the selection process, please don't hesitate to let us know.