Welcome to MIC Medical Imaging! At MIC, our uncompromising commitment to excellence in diagnostic imaging, coupled with our investment in technology and quality patient care, instills confidence in patients and physicians across the communities we serve. We are an innovator in the healthcare industry, a recipient of the consumer choice award for business excellence, and a talent destination for over 500 team members. Our staff are passionate about improving the healthcare journey for patients and their family members, and proudly support local organizations working towards the same goal. If you are looking for a meaningful career opportunity, our organization could be the perfect fit!
The Opportunity The IT team at MIC is a small dynamic team of IT infrastructure, DI equipment and clinical application support professionals. Team members are expected to work together to support the day-to-day operations, projects and best in class clinical systems. We rely on a variety of enterprise technologies to support our business operations and provide our team with challenge and continued professional and technical development. Status: Full-time permanent Location: #203, 11010 – 101 Street NW, Edmonton, AB T5H 4B9 Hybrid: Required to work three (3) days a week in office after probation period. First three months in office five (5) days a week.
Role and Responsibilities The Desktop Administrator position is responsible for diagnosing and troubleshooting PC systems, software/hardware updates, diagnostics of failing components, and imaging/deployment of new systems. The desktop administrator supports end users to provide excellent and timely customer service and resolve issues with their PCs and other peripheral devices. Responsible for assisting in writing documentation for use by the IT team in support of service delivery. Key Responsibilities: • Builds, maintains and administers physical and virtual desktops, printers, and scanners. • Use Intune to design, build, maintain, deploy, and update images and applications. • Analyze, document, package, test applications in accordance with company security standards and ensure workstations are complying. • Track, manage and resolve root causes of desktop services issues; prevent future incidents. • Work with senior Systems Administrator to drive Group Policy optimizations. • Work with clinical applications team to build, deploy and validate packages and help support clinical applications issues. • Periodically visits remote facilities to perform maintenance, deployment, and installation. • Provide Tier I level support for hardware/software service requests. • Complying with all IT policies including but not limited to, incident management, change management. • Other duties as assigned Required Qualifications: • Post-secondary diploma in Computer Science, Information Systems, Information Technology, Business or equivalent. • Minimum of 2 years of Enterprise IT best practices and operational experience. • Strong interpersonal, leadership and customer service skills with ability to interact and cooperate with all levels within the organization. • Experience in designing and deploying desktop images, best practices, and standardization. • Expertise in Microsoft platform-based environment including strong knowledge of MS operating systems and the full office productivity suite. • Expertise in Virtual platform-based environment including good knowledge of Intune and Ominissa Horizon View. • Minimum 2 years of experience supporting Windows 10/11 in an Active Directory environment. • Hands on experience in endpoint imaging and deployment using Intune. • Working knowledge of Omnissa Horizon View (7+) and App Volumes, LAN/WAN networking, storage technologies, and Windows scripting (PowerShell). • Strong hardware and software troubleshooting skills, excellent customer service and communication abilities, and demonstrated organizational and problem solving skills. • Able to work independently and collaboratively across all levels of the organization. • Valid driver’s license and vehicle
Posting Closing Date: April 21, 2026
The MIC Story MIC Medical Imaging is Canada’s largest radiology partnership, with more than 100 radiologist physicians and over 500 technologists and support staff. MIC serves the greater Edmonton area, offering a wide range of diagnostic imaging services, including x-ray, ultrasound, MRI, CT, and more. MIC is an expert and trusted partner to Edmonton and surrounding area. MIC Medical Imaging Radiologists play an essential role in 17 Edmonton area hospitals and community health centres. We are proud to extend the same expert level of diagnostic imaging to practitioners and patients through our 15 community-based clinics in Edmonton, St. Albert, Ft. Saskatchewan and Sherwood Park. We boast the largest group of sub-specialized radiologists in the province, unique work environments, state-of-the-art equipment, learning and development training, career advancement opportunities, and more. MIC is committed to supporting local organization such as the United Way, Mercy Ships
Imaging Excellence Starts with Healthy, Engaged Employees
Our people form the foundation for imaging excellence and are the reason practitioners, patients, hospitals, and professional sports teams like the Edmonton Oilers trust us with their medical imaging needs. We take care of our employees, so that they will take care of our patients. At MIC, we provide: Competitive compensation
Flexible work commitments to accommodate life changes (i.e. full time, part time, casual)
Comprehensive health and dental coverage
Vacation allocated on years of services
Employer-sponsored pension program (RPP)
Professional learning and development opportunities
Supports to improve the physical and mental health of our employees
Vacation Purchase-Sell Program: provide increased flexibility and support the changing lifestyle needs of our employees
Recognition events including an annual staff holiday party, site celebrations, and social events for staff and their families.
MIC Medical Imaging is an equal opportunity employer committed to diversity in the workplace.
If you are passionate about health care and possess the knowledge, skills, and experience we are looking for, please submit your application today. Please note only qualified individuals selected for an interview will be contacted. Thank you for considering MIC Medical Imaging during your career search.
What are you waiting for? Jump-start your career at MIC Medical Imaging. Apply today!
