Welcome to Munich Ventures, a venture catalyst that supports startups in building digital products at every stage — from early ideation to scaling and global expansion. We invest in startups, build high-performing tech teams, and deliver end-to-end product development.

You will join MiceDesk, a fast-growing impact start-up revolutionizing technological innovation and highly qualified specialist support in the hospitality industry. MiceDesk is building an AI-driven platform that automates complex sales workflows across email, CRM, and PMS systems, helping hospitality teams accelerate revenue management through smarter, data-driven decision-making.

We are now looking for a Senior Software Engineer | Laravel to join our core engineering team and help build scalable, product-driven backend systems powering real-world hospitality operations.

Performance Objectives

1) Product-driven backend development (Laravel)

Design, build, and scale backend systems that power end-to-end hospitality sales workflows.

To achieve this objective, you will:

• Develop and maintain backend services using Laravel

• Build APIs that support complex workflows (email CRM PMS offer generation)

• Ensure systems are reliable, scalable, and business-impact driven

• Translate product requirements into clean and maintainable backend architecture

2) AI-enabled workflow engineering

Integrate LLMs and AI components into real production systems.

To achieve this objective, you will:

• Implement LLM-based features such as RFP parsing and structuring

• Build AI-driven decision support systems within backend workflows

• Combine AI outputs with deterministic logic for reliability

• Design validation, fallback, and error-handling strategies for non-deterministic outputs

3) Integrations & system architecture ownership

Build and maintain robust integrations across enterprise systems.

To achieve this objective, you will:

• Integrate with systems such as Oracle Opera Cloud (OHIP), Salesforce, and Microsoft Graph API

• Design webhook-based and async event-driven architectures

• Build resilient systems with retries, failure handling, and monitoring

• Ensure seamless cross-system data synchronization

4) Data modeling & workflow consistency

Work with both structured and unstructured data across multiple systems.

To achieve this objective, you will:

• Design and evolve the Common Data Model (CDM)

• Work with CRM, PMS, and email-based data structures

• Transform and normalize data across systems

• Ensure consistency and accuracy across workflows

5) Product-oriented engineering mindset

Go beyond implementation and actively shape product direction.

To achieve this objective, you will:

• Understand customer workflows and business needs

• Challenge requirements and propose better technical solutions

• Focus on business outcomes (speed, conversion, automation)

• Build features that directly improve operational efficiency

6) Ownership & cross-functional collaboration

Take full ownership of features from idea to production.

To achieve this objective, you will:

• Own features end-to-end: design, implementation, deployment, and maintenance

• Debug and resolve complex cross-system issues

• Collaborate closely with Product, QA, and Customer Support teams

• Ensure system stability and production reliability

Ideal Candidate Profile

Must-have skills

• 5+ years of backend engineering experience

• Strong expertise in Laravel (advanced level)

• Deep understanding of REST APIs and backend architecture

• Experience with Redis, queues, and asynchronous processing

• Hands-on experience integrating LLM APIs (e.g., OpenAI or similar)

• Understanding of AI limitations, prompting basics, and validation strategies

• Strong systems thinking and architecture design skills

• Ability to work with complex data flows and integrations

• Strong English communication skills (B2–C1)

Nice-to-have

• Experience in hospitality systems (PMS, CRM, booking workflows)

• Salesforce or Microsoft Graph API experience

• Exposure to AI agents or workflow automation systems

• Experience with distributed systems or event-driven architectures

• Familiarity with RPA or automation tools

Hiring Stages

• HR Deep Dive Interview
  You'll meet with a member of our HR team to discuss your background, experience, and motivations for applying. This is also an opportunity to cover practical details like salary expectations and availability.

• Technical Interview
  A focused technical discussion evaluating your backend engineering skills, Laravel expertise, and ability to work with complex, product-driven systems. Topics include APIs, integrations, queues, and real-world problem solving.

• Executive Interview
  A conversation with the leadership team focused on product vision, technical strategy, ownership mindset, and your potential impact on engineering and product direction.

Perks and benefits

• L&D budget per employee: Specific budget allocated for continuous growth and development.

• Remote Work: 2 days Work From Home (WFH) per week.

• Paid Time Off: 5 additional days off annually for personal needs.

• Health & Wellness: Comprehensive coverage through one of the biggest insurance companies across Armenia.

• Performance review: Enjoy regular salary reviews to ensure your contributions are recognized and rewarded.

• Referral program: Take advantage of our employee referral program that rewards successful talent sourcing.