About the role
The Mater Hospital Administration team has an opportunity available for an experienced Senior Administration Officer to join their team working in our Audiology, Speech Pathology and Cochlear Implant Administration team.
This is a maximum term contract from June 2026 – April 2027, part time role (32 hours per week) working Monday, Tuesday, Wednesday and Friday maternity leave cover.
Salary range: $39.79 per hour plus superannuation and access to not-for-profit salary packaging up to $15,900 + access to many staff benefits!
What you’ll be doing
- Providing Exceptional Customer Service to patients and clients
- Booking and managing outpatient appointments in TAHDIS (Team Allied Health Data
Information System)
- Register and update patient details in iPM
- Invoice/receipt patients in Totalcare and using HICAPS. (Including workcover, NDIS and DVA patients)
- CI Tele-audiology booking
- CI appointments booking
- Phone & email queries CI & Audiology
- CI Database management
- Arranging Speech Pathology and Audiology appointments
- Manage phone calls from patients and clinical staff taking a variety of enquiries
- Stock ordering in D365 and WINC
- Maintain a high level of discretion and confidentiality, complying with administration, and
financial policy and procedures. Maintaining accurate, current and accessible files
- Continually demonstrate highly developed written communication skills including ability to draft routine correspondence on behalf of management
- Provide administrative assistance to other senior staff and others as requested
- Exercise judgement where necessary to solve immediate problems in situations where
precedents have not been set and procedures not defined
About you
- Strong interpersonal skills
- Previous Totalcare/billing experience (highly desirable)
- Previous experience in using HICAPS (desirable)
- Must be able to work autonomously as well a team
- High level of customer service, verbal and written communication skills
- Ability to multitask, organise and prioritise work effectively within a busy, fast-paced, demanding environment
- Highly developed time management and organisational skills Strong computer skills including competence in Administration systems (and the ability to quickly learn new systems)
- Ability to use programs such as Outlook, Word and Excel
Why join us?
Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education, fundraising & philanthropy and research — and it’s our people who make the difference.
We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.
- Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
- Grow your career with access to industry-leading training and professional development through Mater Education
- Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
- Access a range of health and wellbeing services with a corporate discount on private health insurance
- Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
- Stay active with unlimited access to discounted gyms via the Fitness Passport program
- Convenient, discounted on-site parking
- Enjoy great food with reduced prices at our campus cafés and coffee spots
- Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team
Be part of something bigger. Make your move with Mater. #GETBETTERWITHMATER
Applications close Wednesday 22nd April 2026 –please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW. Direct applications only — we are not engaging recruitment agencies at this time. All successful candidates may be required to complete pre‑employment checks (including criminal history, working rights, medical and working with children checks).
Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities. Visit our Reconciliation webpage.
Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.
