Description
Top Dane County Workplace 2019–2025 — Join Our Winning Team!
Why Horizon?
- Award-Winning Culture: Proud Top Workplace for 7 years running.
- 40+ Years of Excellence: Setting industry standards since 1984.
- Values-Driven: Built on honesty, integrity, respect, and compassion.
- Strong Benefits: Health, dental, vision, life, and supplemental coverages (including pet + critical illness).
- Generous PTO: 9 paid holidays + PTO to start.
- Team-Focused Environment: Supportive, collaborative, and inclusive.
- Growth Opportunities: Continuous learning and professional development.
- Work-Life Balance: Flexible scheduling to support your life.
- Employee Appreciation: We celebrate effort, achievement, and dedication.
What You’ll Do
Support River Bluff Townhomes (West Bend) and Alta Mira II (Milwaukee) as the friendly, organized, go-to team member who helps the community run smoothly.
- Resident Support: Be the welcoming, helpful presence residents rely on.
- Smooth Operations: Manage admin tasks, assist with leasing, and help coordinate events.
- Team Collaboration: Partner with the maintenance team to ensure the properties are well-maintained and residents receive exceptional service—especially when extra support is needed.
Responsibilities:
Leadership:
- Foster a harmonious community atmosphere among residents.
- Enforce property rules and regulations.
- Follow up on maintenance requests and repairs.
General Office:
- Monitor and report on outside contractors and vendors.
- Maintain flexible office hours to meet business needs.
- Respond to voicemails, faxes, and emails within 24 hours during the business week.
- Answer the property cell phone during business hours.
- Facilitate resident meetings as needed.
- Manage laundry money collection monthly.
- Submit petty cash forms and receipts for reimbursement.
Social Programming:
- Manage petty cash as per policy.
- Organize social committees and plan monthly activities.
- Host and participate in community events.
Housekeeping and Light Maintenance:
- Ensure vacant apartments are show-ready and maintain curb appeal.
Leasing and Marketing:
- Implement the annual marketing plan and adjust as needed.
- Strive for consistent 100% occupancy.
- Abide by Fair Housing Laws.
- Conduct outreach marketing in the community.
- Maintain prospect records and follow up.
- Host open house events and conduct tours as needed.
- Conduct application interviews and lease signings.
- Perform move-in orientations.
Compliance:
- Complete and submit required paperwork.
- Notify the Compliance Department of any policy breaches.
- Adhere to Horizon’s policies and regulations.
Requirements
Qualifications:
- Prior property management experience preferred.
- Experience in customer service, leadership, and management.
- Strong communication skills with diverse groups.
- Conflict resolution skills.
- Ability to perform light maintenance and repairs.
