Veterinary Medical Receptionist

Veterinary Medical Receptionist (CSR)

If you are an experienced customer service professional, looking to positively impact the lives of pets and people, joining the team at Bay State Veterinary Emergency and Specialty Services (BSVESS) as a Client Service Representative (CSR) will allow you to do just that. Our busy veterinary emergency and specialty hospital is seeking a highly organized and experienced receptionist to join our team. The ideal candidate should have previous experience working in emergency and specialty veterinary medicine and must be able to thrive in a fast-paced, high-pressure environment. The successful candidate will play a vital role in ensuring the smooth operation of our hospital by efficiently managing client inquiries and facilitating communication between our medical staff and clients.

Essential Functions and Responsibilities:

• Greet clients and their pets with a warm and welcoming demeanor, ensuring their comfort and satisfaction throughout their visit
• Manage incoming phone calls and inquiries in a professional and courteous manner, providing accurate information and scheduling appointments as needed
• Process client payments and maintain accurate financial records, including billing, invoicing, and insurance claims
• Schedule appointments, record keeping and organization, provide estimates and invoices for payment
• Coordinate patient intake and discharge, ensuring proper documentation and communication with medical staff and clients
• Maintain accurate medical records using our hospital's electronic medical records system
• Facilitate communication between clients and medical staff, ensuring timely response to inquiries and relaying important information to the appropriate parties
• Maintain a clean and organized reception area, ensuring all necessary supplies are stocked and readily available
• Ability to work collaboratively and effectively with different departments within the hospital, including medical staff, technicians, and other administrative staff

Qualifications:

• 1-3 years' experience in emergency or specialty veterinary hospital is preferred (technician, liaison, customer service)
• Professional, pleasant, engaged, clear communicator who is attentive and respectful to referring veterinarians, clients, and co-workers.
• Must be able to balance multiple tasks, be confident, and prioritize tasks appropriately in a high-pace setting.
• Computer experience (Word, Excel) and operation of office equipment such as, fax machine, copy machine, credit card and check terminal, and postage meter.
• Related veterinary software and Care Credit knowledge preferred.
• Must possess basic math skills to determine proper deposits and process payments

• Complimentary Short-Term Disability  
• Complimentary Life Insurance; with options to purchase additional voluntary benefits for self or family  
• Company Sponsored Employee Assistance Program (Headspace) 
• 401K with 100% company match up to 3% and 4% company match for your 5% of contributions, eligible after 12 months of employment 
• Florida Blue Insurance Plans with 3 tiered options
• Flexible Spending Account, Health Savings Account or Health Reimbursement Account options  
• United Healthcare Dental Insurance; includes a 100% paid premium option for team members 
• United Healthcare Vision Insurance options 
• Long Term Disability option (paid for by employee) 
• Progyny-Fertility and Family Building Support  
• Team Member Discounts for Pet Care 
• Paid time off-inclusive of sick, personal, and vacation 
• Digital Musculoskeletal Support 
• Veterinary Social Worker on-site
• Referral Bonus Program 
• DailyPay on Demand 
• Compensation ranges from $18 to $22/hour and commensurate with experience.