Operational Excellence - Department Manager (E1)

The Operational Excellence – Department Manager (E1) is responsible for establishing and driving best practices across the PMO by developing and enhancing policies, processes, and procedures aligned with organizational standards. The role focuses on strengthening quality assurance, risk management, and continuous improvement frameworks, while ensuring consistent application of stage-gate processes and performance monitoring systems across all projects. The manager leads capability development within the department, oversees data-driven performance analysis, and ensures accurate reporting through PMIS platforms. Additionally, the role coordinates with internal stakeholders to implement operational initiatives, manage risk registers, and develop KPIs, fostering a culture of efficiency, accountability, and continuous improvement across the organization.

• Review and update policies, processes, and procedures, quality assurance, continuous improvement, risk management, training, and project monitoring and reporting. 

• Developing and getting ratified department operating structure and department operating processes and procedures based on the PMM processes and procedures.

• Assessing the capability of the existing PMO Department staff and recommending appropriate roles and responsibilities

• Preparing the department knowledge transfer program, which includes comprehensive on-the-job learning

• Motivating employees to improve performance by fostering a culture of continuous improvement and innovation

• Ensuring the Stage-Gate Process is applied consistently to projects.

• Establishing and maintaining a quality management system for the PMO that is aligned with the PMM.

• Ensuring that quality assurance management is implemented for each project

• Analyzing data to identify operational trends and opportunities for improvement

• Coordinating with other departments within the organization to ensure successful implementation of initiatives

• Reviewing bidder’s quality submittals

• Implement a risk management procedure and system that aligns with the PMM template. This will include establishing a typical risk register to facilitate the identification of risks, likelihood of occurrence, mitigation measures, and assignment of responsibilities.

• Enforcing the establishment of Risk Registers for each project by the Construction Management contractor.

• Review the Risk Registers of all projects on a monthly basis.

• Analyze project performance data to identify risks and issues.

• Preparing reports on operational performance, including benchmarks against industry standards or best practices

• Reviewing, validating and consolidating project monthly dashboards and reports highlighting any concerns

• Developing a consolidated NWC dashboard in accordance with the available PMIS requirements

• Developing and issuing periodical project dashboards, presentations, and reports to concerned internal and external stakeholders.

• Provide support in completing all the requested tasks in PMIS.

• Develop a set of KPIs to measure the performance of the projects and clusters

• Ensure the timely and accuracy of project data input to the PMIS (i.e. Primavera P6, Oracle Project Module, Oracle Unifier, etc.).

• Coordinate performance evaluations of contractors and consultants by cluster management and classify them (on the basis of capability and performance).

• Informs themselves of the relevant quality, environmental, safety, and occupational health policies, as well as the manuals and procedures in place within Hill International and ensures continued compliance with these requirements while employed by Hill.

• Perform other duties as assigned by the line manager/supervisor.

• Bachelor's degree in engineering from a western accredited university. 

• Minimum 20 years’ experience in project management environment on large projects, including overall responsibility for setting up and running a PMO. 

• Minimum 5 years' experience in western countries. 

• Thorough knowledge and demonstrated experience in professional project management processes and procedures.

• Working knowledge of engineering, procurement, contracts, construction, and start-up/set-up work processes.

• Involvement in continuous improvement and capacity building/talent development. 

• Demonstrated skill in management, supervisory and personnel administrative functions. 

• Excellent verbal and written communication skills.