POSITION OVERVIEW
Asurion's Home Task Force is the engine behind our growth business - a product that delivers tech lifecycle care and protection for everything in your home. With 4M+ subscribers and significant expansion ambitions, we're building new products that customers love and deploying them across current and future go-to-market motions.
We need a Senior Director of Strategy & Operations who is a true athlete of the business - someone who can zoom out to see the whole field, then sprint in to help a team execute. You will diagnose problems with both data and instinct, embed with teams to drive them to action, and then resurface to tackle the next challenge. You'll be the connective tissue across a fast-moving, cross-functional organization.
This is a rare opportunity to help drive the strategic direction and actual impact of a business unit with real scale and real urgency.
ESSENTIAL DUTIES
Diagnose and unlock subscriber growth opportunities
- Synthesize quantitative data, qualitative signals, and market context to identify where the business is underperforming or where whitespace exists
- Develop clear, actionable points of view on priority problems
- Descend into teams and functions to understand root causes, align on solutions, and drive to resolution.
Drive cross-functional execution
- Quarterback complex, multi-team initiatives across product, engineering, marketing, finance, and operations without formal functional responsibility.
- Run toward ambiguity and help teams break through blockers that slow momentum.
Shape strategy and operating cadence
- Help define the Home Task Force's strategic priorities on an annual and quarterly basis.
- Design and own the operating rhythm of the task force: OKRs, business reviews, executive reporting, and initiative tracking.
- Author crisp decision-making memos and executive communications that drive alignment and action at the leadership level.
Scale what works
- Identify which GTM motions, products, or operational approaches are winning — and help leadership double down
SKILLS
- Swiss army knife - Can shift between data analysis to operationalizing insights without losing speed.
- Highly analytical - Equally comfortable in a spreadsheet and a whiteboard session; can derive insight from messy, incomplete, or conflicting data.
- Bias for action - Prioritizes moving to decisions and outcomes over prolonged analysis; comfortable making calls with incomplete information.
- Cross-functional influence - Builds credibility and trust with senior leaders and ICs alike; can align a large, complex organization without formal authority
- Context-switcher - Can rapidly move between work streams, functions (PDT, Ops, Commercial), and levels of abstraction without losing effectiveness
- Resilient and scrappy - Thrives in ambiguity, bounces back from setbacks, and finds ways forward when the path isn't clear.
- Builder's mindset - Has created processes, teams, or products from scratch; comfortable operating without established playbooks
EDUCATION AND EXPERIENCE
- Undergraduate degree in a business or quantitative discipline required - Finance, Economics, Business, or Engineering.
- 10+ years of experience working in a startup or leading a transformation initiative within a large company (or both).
- Strong proficiency in quantitative analysis; can build and pressure-test models, interpret data independently, and translate numbers into strategic insight.
- Demonstrated experience creating and delivering OKRs, initiative roadmaps, and decision-making memos that drive alignment and action.
- Experience leading cross-functional teams; track record of driving outcomes through influence
- Track record of measurable business impact — subscriber growth, revenue acceleration, cost efficiency.
- Deep comfort with ambiguity and fast-moving environments; does not require a fully-defined role to succeed.
- Preferred: background in subscription businesses, fin tech, B2B2C motions.
