The Care Coordinators, Team Leader (CCTL) provides administrative, technical and leadership support to the Care Coordinator Supervisor, Care Coordinators, Authorization Coordinators, and clinical teams.
Performance Responsibilities and Standards:
- Supports the Care Coordinator and Authorization Coordinator with team-based interventions
- Support integration of technology as a method of member engagement.
- Provides ongoing training, support and mentoring to staff. Partners with Education Specialists with onboarding new team members.
- Assists in covering or delegating responsibilities to cover time off or uncovered role responsibilities for Care Coordination team.
- Assists with managing call queue to ensure there is adequate staffing in order to answer calls in a timely manner.
- Actively identifies and partners with Care Coordinator Supervisor on identified areas of opportunity to maximize efficiency or quality results.
- Assists with troubleshooting any authorization issues in computerized database.
- Assists Care Coordinator Supervisor in completing Quality Audits to assure that Care Coordination team responsibilities are met.
- Actively participates in performance improvement and continuous quality improvement (CQI) activities.
- Meets regularly with Care Coordination staff to review Quality Audit finding in conjunction with Supervisor and makes recommendations for process improvement.
- Review various reports within electronic medical record and other software applications as directed.
- Ensures all significant member data and service provision details are current and accurate, and that they are documented in a timely manner in the electronic medical record.
- Maintains appropriate member case load ratios, as indicated.
- Provides Supervisor employee feedback for accurate performance evaluations.
- Provides triage of phone calls that are escalated due to concerns or complaints. Escalates issues as appropriate.
- Assists team with clerical duties, such as filing, typing, copying, faxing and taking messages, as needed.
- Other duties as assigned.
Requirements:
- Associate degree in related field, or equivalent experience. Bachelor’s degree preferred.
- 3-5 years’ experience in the healthcare industry or a degree as a Medical Assistant.
- Proven analytical and problem-solving skills to identify potential issues and participate in their resolution.
- Proficiency with computer systems, working knowledge of Microsoft Office, Internet and various software applications.
- Demonstrate ability to work independently and collaboratively with ability to adapt to shifting priorities, demands and timelines.
- Demonstrates discretion in handling confidential and sensitive information.
- Accuracy and attention to details and follow through.
- Excellent communication skills, verbal and written.
- Ability to travel to regional offices, as needed.
Physical Requirements:
- Speaking/visual/hearing ability sufficient to comprehend and express written/verbal communication
- Frequent sitting, standing, walking.
- Extended periods of computer use
- Bloodborne Pathogens Exposure Category III - Employee who rarely has contact with blood and body fluids.
Compensation & Benefits:
Competitive Salary [This position is an H08 non-exempt position with a min-max rate of: $22.86 -$28.57/hour] with:
- Retention Bonuses
- Internal Mentoring Program
- 401K with generous Employer match
- On-Site Gym (free for all employees)
- Medical, Dental, Vision plans
- Tuition Reimbursement
- Partially funded HSA
- Employee Recognition Platform
- Paid Time Off, Holidays, Sick and Extended Sick Leave
- Short/Long term Disability
- Employee Assistance Program (EAP)
- Much More!
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About Nascentia Health:
Nascentia Health is leading the way in home care, post acute care and long-term community health. A healthcare system without walls, Nascentia is an innovator in the concept of healthcare, truly focused on the patient as a whole. By serving people in their homes, Nascentia Health is able to provide true holistic care. We can address immediate needs, help support positive long term medical and lifestyle choices that provide for better outcomes, leverage cutting edge in-home care technologies, and help avoid unnecessary visits to busy healthcare facilities.
Our employees are our greatest asset. They work hard every day to make our system amazing and are dedicated to our mission of being the premier home and community-based care system for the regions we serve. We want everyone to love what they do, be excited about coming to work, and take pride in being part of our team.
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Nascentia Health is an Equal Opportunity Employer (EOE)
Employment is contingent upon negative results of a pre-hire drug screen and background check clearance.
