Position Description: Greet guests as they enter, seat guests in a reasonable time and order, engage with guests to ensure they have a good experience, taking to-go orders and answering phones.
Performance Responsibilities and Standards:
- Greeting guests as they enter and putting them on a waiting list as necessary.
- Providing guests with menus and answering any initial questions.
- Seating guests at tables or in waiting areas.
- Assigning guests to tables they prefer, while keeping table rotation in mind so servers receive a similar and fair number of customers.
- Engaging with guests to ensure they’re happy with their dining experience.
- Responding to complaints and helping to resolve them.
- Answering phone calls, taking reservations and answering questions.
- Learning the menu and what each meal includes.
- Helping out with other positions if needed.
- Providing great customer service.
- Bussing tables to keep the flow of service running smoothly.
- Other duties as assigned.
Requirements:
- High school diploma or GED
- Ability to learn and use point-of-sale systems with basic computer skills.
- Attention to cleanliness and safety.
- Patience and customer-oriented approach
- Responsible and trustworthy.
- Flexible availability.
- Strong communication and customer service skills.
Physical Requirements:
- Able to work in a standing position for long periods.
- Able to reach and bend and frequently lift up to 30 pounds.
- Bloodborne Pathogens Exposure Category III – Employee who rarely has contact with blood and body fluids.
Nascentia Hospitality at the Beeches is an Equal Opportunity Employer (EOE)
[This position is a non-exempt position with a min-max rate of: $14.20-$16/hour]
