Senior Leasing Agent

Role Summary: 

We are seeking a motivated and experienced Senior Leasing Agent to join our centralised leasing team, with a base in our new high-end Central London property. This is an ideal opportunity for someone looking to further their career in the growing BTR industry, working for a company that is expanding its footprint in the UK and Ireland. 

In this role, you will be responsible for promoting our premium residential units, conducting property tours and engaging with prospective residents to drive lease signings. Your focus will be on outbound sales, providing exceptional customer service, building relationships and maintaining a positive living environment for residents. 

Under the guidance of our corporate team you will help to implement marketing strategies, track leasing metrics and ensure compliance with all relevant regulations. The ideal candidate will demonstrate a strong track record in sales, exceptional communication and influencing skills, and a clear ability to drive performance while enhancing the resident experience. They will be confident operating in a fast-paced environment, contributing to team success and leading by example within a dynamic and collaborative setting. 

CompassRock Overview: 

CompassRock provides asset and property management services to the rental housing sector. Originally founded in the U.S., the company has expanded to the UK and is rapidly growing its portfolio of Build-to-Rent (BTR) assets across England and Europe. Backed by private equity, CompassRock is in an exciting growth phase, actively acquiring and developing new assets at a fast pace. With an entrepreneurial and innovative culture embedded in its DNA, the company values the dynamic, forward-thinking individuals it employs. As CompassRock continues to expand, there will be abundant opportunities for career advancement and professional development. 

Key Responsibilities: 

Performance Management: 

• Outbound Sales: Conduct and lead sales activities through calls, texts, emails, and in-person interactions to generate leads and convert prospects into residents. Perform corporate outreach activities, hold open days and attend networking events to cultivate leads. 
• Lead Management: Utilise our CRM system to manage and track leads effectively, ensuring timely follow-ups and maintaining accurate records. 
• Viewings: Conduct in-person viewings as well as facilitate virtual property viewings, showcasing the features and benefits of our communities. 
• Tenancy Administration Progression: Follow all the necessary steps to progress an application through the process from lead to lease, from applicant to resident. This process includes ensuring all statutory documentation has been sent to residents, the referencing process has been followed and that tenancy paperwork including tenancy agreements are accurate and created within a timely manner. 

Sales Techniques: 

• Lead Generation: Actively seek out and generate leads through various marketing strategies, networking, and community engagement. 
• Follow-Up Communication: Maintain strong follow-up with leads to cultivate relationships and encourage lease signings, while effectively tracking interactions using HubSpot (CRM). This role necessitates strong sales techniques and exceptional communication skills, utilising phone, text, email, and in-person interactions. 
• Market Analysis: Stay informed about local rental market trends, competitor offerings, and pricing strategies to effectively position the property and adjust sales tactics. 
• Sales Targets and KPIs: Take accountability for performance against targets, supporting underperformance and driving overall results. 

Customer Service: 

• Client relationships: Build and maintain strong relationships with both corporate and residential clients, acting as a role model for the team. 
• Resident Support: Deliver exceptional service to residents and prospects, while supporting the team in handling more complex queries or escalations. 
• Proactive Problem Solving: Identify and address potential challenges in the leasing process swiftly and effectively, utilising analytical skills to develop solutions that enhance operational efficiency and resident satisfaction 

Resident Relations & Renewals: 

• Resident Engagement: Foster a positive community environment through regular communication and events, ensuring residents feel valued and connected while enhancing overall resident satisfaction and retention. 
• Renewal Management: Proactively engaging with current residents to facilitate tenancy renewals, taking a proactive role in driving retention and coaching the team on effective renewal conversations. 

Requirements: 

Qualifications: 

• Sales or customer service qualification, or equivalent experience in a sales environment where meeting and exceeding sales targets is a key KPI in their role 
• ARLA Level 3 Propertymark qualification (desirable) 

Skills and Experience: 

• Demonstrated success in a sales environment in Build to Rent (BTR) sector, with a minimum of 3-4 years of experience (essential). Ideally a proven track record in a lease up environment.  
• Negotiation Skills: Strong negotiation skills with experience in closing deals and managing renewals (essential) 
• Leadership: Demonstrated ability to support, mentor, or guide junior team members. Strong problem-solving skills, with the ability to manage and resolve escalations effectively and make sound decisions in challenging situations (essential) 
• Knowledge of UK Lettings Industry: Good understanding of residential lettings legislation and compliance requirements (essential)  
• Customer Service Excellence: Proven background in delivering exceptional customer service, with experience in resolving customer issues and enhancing customer satisfaction. (essential) 
• Multitasking and Priority Setting: Demonstrated ability to effectively manage multiple tasks simultaneously while prioritising responsibilities to meet deadlines and achieve sales goals in a fast-paced environment. Excellent organisational skills are essential, enabling them to manage multiple priorities, maintain accuracy, and ensure tasks are completed efficiently. (essential) 

Personal Qualities:  

• Professionalism: A high level of professionalism is essential, acting as a role model for the wider team and setting the standard for service, behaviour, and performance, while remaining calm and composed under pressure (essential). 
• Positive Attitude: Maintain an upbeat and enthusiastic demeanour, fostering a welcoming environment that encourages potential residents to engage and explore leasing options. (essential) 
• Resilience: Demonstrate the ability to handle challenges and setbacks with grace, maintaining motivation and focus on achieving sales targets. (essential) 
• Flexibility: Ability to adapt to changing circumstances, particularly in a fast-paced property environment (essential) 
• Team Player: Collaborative and supportive, contributing to a positive team culture (essential) 

Remuneration / Bonuses / Benefits 

• Base salary: £35,000-£40,000 Depending on location and experience. 
• Commission: Discretionary Commission Scheme 
• Benefits: Private health insurance; Nest Pension Scheme; Cycle to Work Scheme; Company Sick Pay 

Working Hours: You will work on a rota which covers Monday – Sunday with some evening attendance required.   

Job Type: Full-time, 40 hours per week 

Location:  

This position based at the property in Central London, there is a requirement to work on site, across different locations. 

Equal Opportunities Statement 

We are an Equal Opportunities Employer, committed to creating an inclusive, diverse, and equitable workplace. We provide equal opportunities for everyone and offer reasonable adjustments to ensure all candidates have a fair chance during the recruitment process.