Role Summary
The successful employee will support the Maintenance Manager and housekeeping team with the ongoing maintenance and cleanliness of a premier Build-to-Rent (BTR), with a key focus on delivering excellent customer service to residents. This role is ideal for someone who takes pride in maintaining high standards across both cleaning and light maintenance duties while delivering excellent customer service to residents.
The role will support the day-to-day operations of the property, ensuring communal areas, apartments, and external spaces are maintained to an exceptional standard. The successful applicant will work closely with the onsite management and maintenance teams to create a safe, clean, and welcoming environment for residents throughout all aspects of the tenancy lifecycle
If not already completed, the candidate will be required to undergo Fire Safety, H&S, and First Aid courses (all paid by the company).
This is an excellent opportunity for someone looking to progress in a maintenance or facilities role with a company expanding its footprint across the UK and Europe.
CompassRock Overview
CompassRock provides asset and property management services to the rental housing sector. Originally founded in the U.S., the company has expanded to the UK and Ireland and is rapidly growing its portfolio of Build-to-Rent (BTR) assets across Europe. Backed by private equity, CompassRock is in an exciting growth phase, actively acquiring and developing new assets at a fast pace. With an entrepreneurial and innovative culture embedded in its DNA, the company values the dynamic, forward-thinking individuals it employs. As CompassRock continues to expand, there will be abundant opportunities for career advancement and professional development.
Key Responsibilities:
Cleaning & Housekeeping
- Ensure all communal areas including reception, resident lounges, gym, corridors, lifts, terraces, kitchens, and external grounds are consistently clean, tidy, and presentable.
- Carry out apartment cleaning for move-ins, move-outs, and reactive cleaning requests.
- Support waste management processes, including keeping bin stores clean and moving bins internally and externally when required.
- Conduct regular inspections of communal areas and report any cleanliness or maintenance concerns promptly.
Maintenance Support
- Assist with light maintenance duties including changing light bulbs, light plumbing issues, minor repairs, and basic upkeep tasks.
- Support the maintenance team with resident service requests and ensure issues are resolved promptly and professionally.
- Assist with health and safety checks including smoke and carbon monoxide alarm testing, vacant apartment checks, and reporting hazards.
- Help maintain the external appearance and overall presentation of the property.
- Assist with move-ins, move-outs, and parcel management as required.
Resident Experience & Teamwork
- Deliver excellent customer service and build positive relationships with residents, guests, contractors, and colleagues.
- Respond to resident requests and complaints professionally and efficiently.
- Work collaboratively with the onsite management and maintenance teams to ensure the property consistently performs to a high standard.
- Report damages, maintenance concerns, incidents, and disturbances to management promptly.
- Adhere to all company health and safety policies and procedures.
Personal Qualities / Skills
Strong work ethic with the ability to work independently and as part of a team.
Excellent attention to detail and commitment to maintaining high standards.
Positive, proactive, and “can-do” attitude.
Strong customer service and communication skills.
Good organisational and time management abilities.
Ability to prioritise tasks and respond effectively to changing demands.
Basic maintenance knowledge and practical problem-solving skills preferred.
Understanding of health and safety procedures
Comfortable using basic IT systems, Microsoft Outlook, and mobile technology.
Relevant Experience
- Previous experience in housekeeping, caretaker, facilities, maintenance, hospitality, or property management roles preferred.
- Experience within residential, hotel, or Build-to-Rent environments would be advantageous.
- Basic maintenance or facilities management experience desirable.
Teamwork:
- Working as a team to ensure the building consistently performs at, or ahead of, organisation’s expectations.
Personal Qualities / Skills:
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Customer Service: Ability to build strong relationships with customers/residents/tenants while handling their requests in a proactive and positive manner.
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Organisational Skills: Strong organisational skills with the ability to multitask and prioritise, while maintaining a high level of accuracy and attention to detail.
- Ability to use initiative and make decisions on behalf of the company, even when faced with incomplete information.
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KPI Driven: Focus on bottom-line results, setting goals, and measuring performance against key performance indicators (KPIs).
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Communication Skills: Strong communication skills – verbal, written, and presentation skills are all important
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Attention to Detail: Demonstrated focus on quality and compliance
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Proactive and Initiative-Driven: Able to foresee potential issues and address them before they escalate
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Positive, 'can-do' Attitude: Critical in working within teams and delivering top service to residents
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Computer Literacy: While training on our property management systems will be provided, we require that the applicant be proficient with Microsoft Office and Outlook and have an aptitude for learning new software
Relevant Experience:
- At least 1 year’s experience in a maintenance/FM role or housekeeping.
Software:
- Good familiarity with Microsoft products but also experience in using particular ‘management software systems’ in a day job environment (not necessarily specific to property).
Qualification:
- Ambition/willingness to undertake and complete an industry-recognised qualification (costs to be covered by company).
Renumeration / Bonuses / Benefits
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Salary: Competitive
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Bonuses: The company will seek to pay bonuses to the candidate for meeting targets, with potential for further bonuses for outperformance. The assessment will be based on rents achieved, resident retention, unit turnaround and resident satisfaction surveys.
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Benefits: Company pension scheme, Private Health Insurance, Bike to Work Scheme, Company Sick Pay, 25 days of annual leave
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Uniform: A form of uniform will be provided.
Working Hours:
- Five day working week based on-site, schedule is site specific.
- 40-hour, 5 day working week including every weekend (Saturday and Sunday) with 2 days off during the week working on a rota basis.
IT/Equipment: Mobile phone provided. IT equipment to incorporate lone working technology and tracking and protocols.
Job Type: Full-time, Permanent
Location: This position is required to work on site.
Equal Opportunities Statement:
We are an Equal Opportunities Employer, committed to creating an inclusive, diverse, and equitable workplace. We provide equal opportunities for everyone and offer reasonable adjustments to ensure all candidates have a fair chance during the recruitment process.
