Security Supervisor

ABOUT THE ROLE The Security Supervisor will be responsible for providing customer service and security via SAM's security policies and procedures related to the protection of the collection, the facilities, staff, and visitors at SAM. This role will provide leadership and mentoring to Dispatchers, Floor Leads, Staff Entrance Leads, Gallery Security Officers, and Event Security Officers.   ABOUT SAM  As SAM heads into its second century, we are boldly reimagining what we can and should be. Our goal is to be a model for the future of museums - a bold, dynamic hub of creativity, belonging, and cultural leadership, shaping the future of art and community. Embracing new ways of engaging communities and seeking innovative partnerships - all while keeping art and community at the center of what we do. This ambitious effort represents a transformative shift and radically redefining how art museums operate. This is a pivotal moment for SAM, and we are seeking great talent to join us on our journey. Working at SAM is not just a job—it's a chance to be part of a vibrant, creative community.   RESPONSIBILITIES

• Maintain working knowledge of current policies, procedures, guidelines, processes, and systems to ensure the safety and security of museum facilities, the collection, staff, and visitors
• Have in-depth understanding of all building access procedures, including staff, guests, vendors, contractors, visiting artists and artwork, proximity cards, and gallery access
• Supervise overall security operations during shifts, including conducting pre-shift meetings, leading de-briefs, overseeing the implementation of daily staff schedule, and responding to staff and visitor inquiries and requests for assistance
• Ensure staff is informed of new policies, procedures, guidelines, and processes
• Working knowledge of all security positions and their corresponding responsibilities
• Oversee security operations during public and private programs and events
• Monitor and ensure the operational readiness of cameras, alarm devises, access control systems, locks, and safety-related equipment
• Obtain, record, and maintain necessary documentation, records and incident reports in an accurate and timely manner
• Provide hands-on training to staff regarding opening and closing procedures, emergency building evacuation, and operation of security infrastructure such as gates and fire doors
• Serve as a role model for department staff in creating a welcoming, inclusive and accessible environment for all
• Participate in training, mentoring, and evaluating the performance of Gallery Security Officers, Event Security Officers, Leads, and Dispatchers
• Ensure open communication with department staff
• Provide direct and timely feedback to staff
• Ensure compliance with CBA for represented employees
• Provide guidance for guards to support diverse audiences, maintaining authority while being sensitive to all visitors, including first-time museum goers, non-native English speakers, and visitors of various ages and backgrounds
• Foster a team culture that continuously re-enforces high quality customer service
• Supervise emergency response including the initial size-up, response, and notification processes
• Act as the “first responder” for disruptive visitors, trespassers on property, medical, and other emergent situations; determine if/when such situations warrant 911 calls for EMS, police, community safety officers, or other response
• Participate in regular emergency drills
• Contribute to an institutional focus of delivering exceptional, welcoming, and inclusive customer service—creating positive, meaningful experiences for all visitors, every time
• Participate in institutional learning opportunities to grow our collective understanding and integration of antiracism, cultural competency, and equity values into SAM’s work

  WE ARE LOOKING FOR Required Qualifications

• High school diploma or equivalent combination of education and experience
• Three years’ experience with protective, safety, and/or security work for an organization or security provider, including one year in a people management capacity overseeing large teams
• Knowledge of security systems and protocols
• Ability to utilize, operate, and monitor a multi-faceted computerized security system, including security cameras, alarm systems, and access control systems
• Excellent observation skills, an ability to remain alert and attentive, anticipate potential disruptive behavior, safety, or security threats and take preventative action
• Ability to use independent judgment and discretion to make immediate decisions related to enforcement of regulations by carrying out established policies and procedures for the security and safety of people, the collection, and the facility in a calm, professional, and tactful manner
• Ability to remain calm and clear-headed in stressful situations and help resolve complaints and incidents in a respectful, diplomatic, and consistent manner
• Orientation towards customer service
• Ability to build positive working relationships within as well as outside of organization
• Demonstrated ability to establish and maintain effective relationships with employees and the public
• Ability to exercise sound, timely judgment
• Professional verbal and written communication, with an ability to tailor communications according to audience
• Management and supervisory skills; able to motivate teams and simultaneously manage several projects
• Successfully assess priorities and work well with deadlines, time management, and problem-solving skills
• Exercise discretion in maintaining confidentiality of sensitive information
• Proficiency in Microsoft Office Suite, Zoom, Slack and internet-based research
• Ability to pass and maintain security background check clearance

Preferred Qualifications

• BA/BS degree
• OSHA 10 or 30 Certification
• Three years’ experience in a supervisory role within a security department
• Experience as a member of a security team in an arts or cultural environment with significant public access and substantial physical assets
• Emergency planning and training experience
• Experience in a museum setting

  WORK CONDITIONS

• Exposure: Work areas are primarily inside, in a climate-controlled environment with moderate background noise. Workspaces may include outdoor areas. May have contact with hostile or abusive members of the public. Work during events may have higher noise levels.
• Stationary Work:  Approximately 50% of time is spent stationary while working at a desk. Balance of time (approximately 50%) is spent moving around the work area. Occasional extended periods of standing may be required.
• Communication:  Clear and effective verbal and written communication in English with the public and co-workers is necessary.
• Vision:  Ability to effectively use a computer screen and interpret printed materials, memos and other appropriate paperwork.
• Office Work:  Ability to effectively and regularly operate a computer, keyboard, telephone, and other office productivity machinery, such as copy machines and printers, and ability to inspect, prepare and use paperwork, files, equipment, and supplies is necessary.

  FLSA Status: Full Time, Non-Exempt Reports To: Security Manager Work Location: SAAM Volunteer Park Work Schedule: This role is scheduled to work third shift, 11:45pm – 7:45am, as part of maintaining a 24/7 security operation. Weekend and/or holiday work may be required.    BENEFITS Full time employees are covered by medical, dental, vision, basic life insurance/LTD/AD&D. Employees are able to enroll in our company’s 403b plan. Employees will also receive ten days of sick leave and ten days of vacation leave every year, twelve paid holidays and one floating holiday throughout the calendar year. Additional benefits include subsidized transportation (ORCA business passport) and museum membership.   ACCOMODATION  If you need assistance applying for a role due to a disability or additional need, please let us know at hr@seattleartmuseum.org.   The Seattle Art Museum will consider reasonable accommodations for all employees with disabilities to perform the essential functions/duties of this position. If you need an accommodation during the application or interview process, please contact hr@seattleartmuseum.org. For candidates, we ask that, if possible, you wait until you're invited to a screen, online technical assessment or interview before requesting an accommodation.   Not sure you check every box? Research shows that candidates from underrepresented backgrounds often only apply if they meet 100% of the criteria. If you believe you could excel in this role, we encourage you to apply!