This position is responsible for providing operational assistance and oversight of LGE's core banking system. The System Operator assists in ensuring all system related processing is completed in a timely and efficient manner. This role assists in core related helpdesk management and functions as primary backup to the Core Systems Analyst.
What You'll Do
Performs Core operations
- Includes daily, weekly, monthly, quarterly processing and other Core related operational tasks as assigned by the Manager of Software Development or designee.
Project Management – Core Integrations
- Assists with projects that require integration with Core.
- Works with various departments such as programming and business units.
Jack Henry Relationship Management
- Maintains partnership with Jack Henry operations to ensure efficient Core processing.
Purge Management
- Works with business units to maintain an efficient purge process.
- Works with Risk to follow CU retention policies.
DR Management
- Assists in maintaining DR plan for Core operations.
- Assists in performing annual DR test.
Audit – Core Related
- Assists in providing Core related documentation to Auditors.
Automation – OpCon
- Assists with maintaining OpCon operations.
Core Helpdesks
- Assists in resolving all Core related Helpdesk Tickets.
Core User Management
- Maintains Core User accounts.
- Maintains Security Privilege Groups.
Core Documentation Management
- Assists in maintaining documentation for all Core related items.
- Policies and Procedures.
Jack Henry Strategic Partnership
- Maintains working relationship with Jack Henry Account/CRM Team(s).
Core Efficiency
- Performs regular maintenance to enhance high availability and system efficiency.
Core Database Management
- Maintains Staging and Development environment(s).
Other IT support related duties as assigned.
Be familiar with and follow all policies, procedures and processes which have been established in order to meet compliance requirements of all applicable federal regulations. The regulations include but are not limited to the Privacy Act, Office of Foreign Assets Control (OFAC), Bank Secrecy Act (BSA), Reg. CC and Patriot Act.
Who You Are
- Required: 2+ years of computer-related work experience
- Preferred: Associate Degree in Computer Science or related field. An acceptable combination of education, training and experience may be considered
- Preferred: 1+ years Jack Henry technical operations or core financial platform experience
- Preferred: 1+ years of financial institution experience
- Preferred: 1+ years computer data center operations experience
- Advanced troubleshooting and problem resolution skills
- Must encompass strong interpersonal skills to interact with all departments being visible and accessible at all times
- Ability to work in a fast paced, multi-tasking and multi-faceted environment; willing to keep up with high end-user demands and making oneself available and accessible
- Must be a quick to adapt and be willing to learn and keep up with new technologies
- Excellent communications and multi-tasking skills are required as well as excellent analytical and organizational skills
- Demonstrate the flexibility necessary for working in emergency-style environment, willing to triage problems, and sometimes working odd or extras hours as needed
