MidFull TimeENEurope
Are you a relationship-driven commercial expert who thrives on building strategic partnerships and driving long-term customer value? At Telavox, we’re looking for an Account Manager to take full ownership of our most valuable client relationships.
In this role, you’ll directly influence our top customers' success while identifying new opportunities for growth and impact. If you’re passionate about delivering value, solving problems, and becoming a trusted advisor, this is your opportunity!
As an Enterprise Account Manager at Telavox, you’ll be the trusted owner for a portfolio of our direct customers in the Enterprise segment.
Your mission is to deepen relationships, drive Net Revenue Retention (NRR), and maximize customer value. With full commercial ownership of your accounts, you’ll work closely with internal teams, manage re-negotiations, drive upsell and expansion, and act as the voice of the customer within the organization.
Your day-to-day work may include:
Building strong, trust-based relationships with senior client stakeholders
Identifying upsell and expansion opportunities within existing accounts
Re-negotiating customer contracts and managing renewal cycles proactively with expertise
Serve as the primary driver of AI adoption for our customers and lead the implementation of tailored AI solutions that deliver business impact.
Using customer data to inform decisions and uncover new commercial opportunities
Collaborating cross-functionally to advocate for customer needs and improve our offering
Representing the voice of the customer internally with product and leadership teams
You’re a driven and empathetic account management professional who knows how to balance commercial goals with delivering genuine value. You take pride in making your customers successful and excel at spotting opportunities others might miss.
You’re confident in navigating complex stakeholder environments and thrive in high-value conversations. You love turning challenges into long-term wins and find energy in solving customer problems in creative, thoughtful ways.
Key skills and experience we’re looking for:
At least 3 years of experience in the telecommunications industry or with UCaaS products
Proven track record in driving account growth and retention through upsell and renewals
Data-driven approach to decision-making with strong business acumen
Excellent communication and stakeholder management skills
A target-driven mindset combined with a consultative, value-based sales style
Curiosity, proactiveness, and the ability to work independently as well as collaboratively
You are fluent in Swedish, both spoken and written, and you can communicate effectively in English, both verbally and in writing
Good-to-have skills:
Familiarity with working across functions such as product, support, and technical teams
Understanding of Net Revenue Retention (NRR) metrics and contract structuring
Experience from working with Telavox’s platform
Your ability to connect deeply with customers, drive commercial outcomes, and act as a trusted advisor makes you a perfect fit for this role. At Telavox, you’ll be empowered to shape the future of our enterprise relationships while working with a passionate team and having a lot of fun along the way.
Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect.
Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication.
We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture.
Read more about our new HQ in Malmö 🏠!
At Telavox, we don't focus on fitting in; we focus on making room for everyone.
We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English.
For any questions, feel free to reach out to Talent Acquisition Partner Ami Faraguna at ann-marie.faraguna@telavox.com
Learn more about what we do! ⬇️
