Job Summary
Account Manager is responsible for driving partnership and business growth with Ingersoll Rand ITS customer accounts in their designated geography. Job scope includes managing continuous relationship with customer to achieve annual sales targets, developing trust and strong partnership with customer to ensure sustainable long-term growth, executing the ITS strategy of providing solution from enquiry generation until resolution to customer queries.
Success will be measured in Sales (Completes & Services) - revenues; bookings and profitability; share of entitlement (SOE), linkage, connectivity rates as well as pro-active customer facing and customer satisfaction activity. Ensuring improvement in customer satisfaction as per the regional and SBU targets.
Responsibilities
- Maximize sales of general line Air products IR portfolio to our current and new customers through relentless sales prospecting activities focused towards the assigned market.
- Generating leads through various channels like scouting, web search, leads through campaigning, through service engineers.
- Promote IR’s Core value in the market place.
- Formulate & submit projections based on market conditions and feedback.
- Meeting customer to build long lasting relationship and look out for potential business opportunities.
- Being connected with 100% existing customer accounts and take complete ownership to resolve concerns of customer and provide them timely resolutions.
- Develop new sales opportunities basis input from services and selling solutions basis customer need.
- Provide information to customer on services offerings and bind them with long-term CARE contracts.
Basic Qualifications
- Must have the ability to use a computer and associated software (e.g., MS Office, MS Windows).
- Valid Driver’s License.
- Grade 12.
- National Diploma/ Bachelors in Sales.
- Excellent computer skills including Microsoft Office.
Travel & Work Arrangements/Requirements
Flexible working, hybrid, 50% travel.
Key Competencies
Absolute KEY skills needed for role
- Experience in industrial business development, channel sales, or product support in a multi-national organization.
- Strong business acumen and relationship-building skills.
