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Job Title - Assistant Manager – Blower Service (GD & Everest)
Location - Delhi
About Us
Gardner Denver Engineered Products India Pvt Ltd– An Ingersoll Rand Business was established with the purpose of empowering customers with reliable Industrial Low-Pressure & Vacuum Solutions, while delivering innovative and cost-saving engineering solutions across industries.
Job Summary
The Assistant Manager – Service will be responsible for managing and resolving all service-related queries at customer sites across India. This role requires strong technical expertise, leadership capability, and a business-generation mindset to ensure customer satisfaction while supporting service revenue growth.
Key Responsibilities
1. Service Operations Management
- Manage day-to-day aftermarket service activities including breakdowns, preventive maintenance, overhauls, and commissioning support.
- Ensure timely response and resolution of customer service calls as per defined SLAs.
- Coordinate service scheduling, site visits, and engineer deployment across for Blower Service (GD & Everest) in PAN India.
- Monitor service KPIs such as response time, resolution time, first-time fix rate, and customer feedback.
2. Team Leadership & Coordination
- Lead, guide, and support service engineers and technicians.
- Provide technical direction during complex troubleshooting and site issues.
- Participate in training, mentoring, and performance evaluation of service team members.
- Ensure adherence to safety, quality, and company service standards.
3. Technical Support & Expertise
- Independently handle or oversee installation, commissioning, troubleshooting, and overhauling of equipment.
- Act as a technical escalation point for complex service problems.
- Support customers with operation, maintenance, and application-related guidance.
- Prepare and validate detailed service reports and root cause analysis (RCA).
4. Aftermarket Business & Revenue Support
- Support spare parts sales, service contracts, and Annual Maintenance Contracts (AMCs).
- Identify opportunities to upgrade service agreements.
- Recommend critical spares stocking at customer sites to reduce downtime.
- Work closely with sales and aftermarket teams to increase service revenue and coverage.
5. Customer Relationship Management
- Build strong, long-term relationships with key customers.
- Understand customer needs, pain points, and plant operations.
- Ensure high levels of customer satisfaction through proactive service support.
- Act as the main service interface between the customer, factory, and internal teams.
6. Coordination with Internal Stakeholders
- Coordinate with factory, supply chain, and planning teams to ensure timely availability of spares and parts.
- Support service execution and spare supply follow-ups.
- Assist finance and sales teams with payment and documentation follow-ups related to services.
7. Training & Knowledge Sharing
- Conduct installation, operation, and maintenance (IOM) training for customers and internal teams.
- Participate in onboarding and technical training of new engineers.
- Share field learnings and best practices with factory and engineering teams for continuous improvement.
8. Compliance & Documentation
- Ensure all service activities follow company policies, safety norms, and statutory requirements.
- Maintain accurate documentation of service history, reports, and customer records.
- Support audits and continuous improvement initiatives.
Basic Qualifications
- Diploma or bachelor’s degree in mechanical engineering
- Self-driven, proactive approach with strong ownership mindset
- Minimum 7–10 years of experience in:
- Vacuum Pumps
- Compressors
- Blowers
- Pump Industry
Technical & Functional Skills
- Strong knowledge of aftermarket parts & service within:
- Air Compressors
- Vacuum Systems
- Industrial Process Equipment
- Excellent understanding of mechanical components and their functioning.
- Working knowledge of electrical controls, instrumentation, and system integration.
- Process knowledge across industries, with special exposure to pharmaceutical manufacturing.
- Ability to provide clear technical direction and troubleshooting guidance.
Language & Mobility Requirements
- Fluent in English and Hindi
- Valid Passport and Driving License (mandatory)
- Willingness to travel 50–60% across Pan India
Key Competencies
- Strong leadership and team coordination
- Customer-focused problem-solving
- Service excellence with commercial awareness
- Effective communication and reporting skills
- Ability to work independently under pressure
What we Offer
- We are all owners of the company! Stock options (Employee Ownership Program) that align your interests with the company's success.
- Yearly performance-based bonus, rewarding your hard work and dedication.
- Leave Encashments
- Employee Health covered under Medical, Group Term Life & Accident Insurance
- Employee Assistance Program
- Employee development with LinkedIn Learning
- Employee recognition via Awardco
- Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork.
Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.
