Headquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various industrial areas. In addition, Evident offers videoscopes, products for non-destructive testing techniques and for X-ray fluorescence analysis.
As a Technical Support Specialist, you will provide professional hardware and software support and training to our customers via telephone, email and remote software. This is a customer-facing role requiring technical aptitude and a proactive approach to problem-solving.
Tasks
- Handle and resolve technical inquiries from service and sales teams as well as end customers for technically sophisticated products
- Provide remote customer training for evident instruments and application software to end customer
- Collaborate with product units, including application specialists and software/hardware development teams
- Support the repair center with complex technical issues
- Participate in regular internal and external training and development programs
- Document and report customer-reported errors - ETQ (Excellence Through Quality) with problem-resolution tools
Requirements
- Strong analytical skills and quick comprehension
- Good English communication skills (German would be a plus)
- Experience in telephone-based technical support would be a plus
- Structured, independent, and results-oriented working style
- Strong problem-solving abilities and a collaborative mindset
- Proficiency in common office software (e.g., Microsoft Office)
- Prior experience in the field of microscopy would be a plus
Benefits
- Working from home up to 50% of the time
- Multisport card
- Supplementary pension contribution
- Meal voucher flat rate
- Extra week of vacation
- Public transport allowance
- Massages
- Fitness centre in the office
- Above-standard healthcare (ComfortCare)
- Corporate canteen
- Sodexo Flexi
- Language courses
- Sick days (4 days/year)
