Location: Oakland,California,United States
The Program Supervisor for our PAIGE/RISE Transition Age Youth Full Service Partnerhsip is responsible for the daily operations of direct service programs. The Program Supervisor will manage administrative, fiscal and quality improvement functions that promote the highest element of service provision for the direct care staff and clients they work with. PAIGE serves TAY (ages 18-24) who are experiencing a mental health crisis, who are not connected to services or not getting the support they need, and who are homeless or at risk of homelessness in Alameda County.
Full Service Partnerships are multi-disciplinary teams of case managers, substance use specialists, housing navigators, employment counselors, nursing staff and clinicians who support partners in every aspect of their life, breaking systemic mental health, housing, and community barriers. FSPs help people achieve lasting mental health stability through community support, rather than relying on expensive, uncoordinated inpatient and emergency services.
Only candidates with a Bachelor's degree and at least 1 year of experience supervising staff, and 4 years total with direct services who are working directly with unhoused individuals will be considered. A driver's license, vehicle and insurance with a clean driving record is also required.
This position is 100% on site, no remote work.
Location: 9629 Holly St., Oakland, CA 94603 and 590 B Street, Hayward CA 94541
Schedule: Monday- Friday 8:00 AM - 4:30 PM
DUTIES AND RESPONSIBILITIES
- Assures that services are provided in collaboration with all applicable funding streams and regulations. Responsible to ensure contract compliance with all funders including grant management, presentations, and reports.
- Supervises staff including hiring, training, and performance evaluation.
- Responsible for the implementation of the service delivery model and in support of BACS mission, vision, and values.
- Responsible for the implementation of consumer-centered services that are needs-driven and strength-based, and culturally relevant.
- Manages flow of referrals, intakes, and discharges of participants and ensures accessibility and welcoming of all people as applicable.
- Manages the maintenance of records and other administrative requirements. Ensures compliance with documentation and charting requirements for all funding streams.
- Implements Continuous Quality Improvement standards and works with staff to implement systems for CQI.
- Communicates effectively and conscientiously utilizing strength-based language and philosophy throughout all aspects of program supervision.
- Participates in the delivery and attendance at training for the purposes of agency, professional, and personal development.
- Other duties as assigned.
COMPETENCIES
- Possesses influencing/negotiating skills and excellent oral and written communication. Political savvy.
- Maintains customer service and strength-based orientation. Embraces diversity in all aspects.
- Possesses problem-solving skills and conflict resolution skills.
- Is resilient and demonstrates the ability to embrace adversity. Has the ability and eagerness to promote continual learning.
- Strategic thinker and visionary. Possesses external awareness and motivation towards the mission and services of the agency.
- Assesses strengths and needs in the supervision of case managers and staff. Holds an attitude of strength-based, person-centered services.
- Works well with others and behaves professionally and ethically while developing professionally.
- Expresses facts and ideas verbally and in writing in a clear, concise, and organized manner.
QUALIFICATIONS:
- Bachelor's Degree in counseling, psychology, social work, or clinical related field.
- Four years of direct service experience required.
- Two years of progressive administrative and leadership skills and experience required.
- Demonstrated capacity to lead diverse and multi-disciplinary teams toward a common goal required.
- Position requires a valid California driver’s license with a clean driving record, personal vehicle, and proof of personal vehicle insurance coverage. DMV printout required.
- Travel throughout Alameda County is essential.
Hours/Schedule
Days and hours are dependent on the program but range between M-F, Tu-Sat, Sun-Th, and between 8:30-5p, 10-6:30p, 11-7:30p. Full time, exempt, 40 hours a week.
COMPENSATION & BENEFITS:
- Highly competitive compensation $90,000/annually, Exempt
- Fully paid medical, dental, vision, and life insurance coverage for employees AND dependents
- 31 days off (PTO/Holiday), increasing with tenure.
- 403b with BACS matching contribution
- Significant internal growth opportunities
* Most direct service positions
BAY AREA COMMUNITY SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER
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