Registrar, Director Student Services

Education Centre of Australia (ECA) is a dynamic and diverse education group that stands at the forefront of Australia’s higher education sector, boasting campuses in Sydney, Brisbane, Melbourne and Adelaide, as well as overseas locations in the UK and India. With a rich history spanning over almost two decades, ECA delivers high-quality education encompassing English language courses, bachelor’s and postgraduate degrees, and targeted internships. ECA is a successful Australian-based education organisation offering a comprehensive range of face-to-face and online courses for both international and domestic students. Collaborating with esteemed higher education providers like Victoria University, Charles Sturt University, University of Canberra, University of Tasmania, University of the Sunshine Coast and London Metropolitan University, ECA is committed to delivering a world-class educational experience.

We have got an exciting opportunity for a Registrar, Director Student Services role to be part of our team at ECA PHE in either our Melbourne, Sydney or Brisbane office.

APIC, HELI and CHS provide a number of awards from diploma to Master degrees in areas such as business, project management, IT, research and health management.

As a key member of the team, you will have the rewarding opportunity to progress your career within the education industry.  We are looking for someone who wants to grow with the company and is self-motivated and an enthusiastic 'go-getter'. 

Please note this role can be based in Sydney (Parramatta), Melbourne, or Brisbane.

Key Responsibilities:

• Lead end-to-end student administration (applications, enrolment, progression, graduation)
• Ensure accuracy and compliance of student data, reporting, and systems (SMS/PRISMS)
• Oversee student experience, including orientation, communications, and events
• Manage course progression, interventions, and appeals processes
• Oversee certification, records, and regulatory reporting
• Lead student services operations, staff, and continuous improvement

As the successful candidate you will ideally have:

• Relevant degree + experience in tertiary student administration/services
• Strong knowledge of compliance frameworks (ESOS, TEQSA, PRISMS)
• Proven leadership and team management skills
• Excellent organisation, problem-solving, and communication skills
• Ability to manage multiple priorities and projects
• Strong commitment to customer service
• Experience in a diverse education environment

In return we will offer you:  

• Company-paid parental leave (14 weeks at 100% of current pay or 28 weeks at 50% of current pay)
• Employee assistance program with Uprise (6 session per year for staff and direct family members)
• Support through 25% on the full fees for courses offered by ECA as Staff Education Assistance
• Novated Lease
• Professional development programs
• Wellbeing brands discounts
• Free access to LinkedIn Learning

EEO Statement

At ECA, we champion our organisational values which includes ‘Celebrate diversity and inclusion’, thus we strive to be a place of growth where everyone can continually thrive.

We welcome applications from candidates from all backgrounds including but not limited to Aboriginal and Torres Strait Islander People, people living with a disability, women, people who identify as LGBTIQA+, and people from culturally and linguistically diverse backgrounds.

This position is open to all Australian Citizens, Permanent Residents and applicants who hold a current and valid Visa with full working rights in Australia.

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page. Due to the expected high volume of responses only short-listed candidates will be contacted. 

For further information on this role, to gain insight into our team or if you need assistance due to a disability, please contact Lena Shifrina, GMO at lena.shifrina@eca.edu.au.

Thank you for your interest in the position with the ECA Group!