Campus Operations Manager

Education Centre of Australia (ECA) is a dynamic and diverse education group that stands at the forefront of Australia's higher education sector, boasting campuses in Sydney, Brisbane, Melbourne and most recently in Adelaide, as well as overseas locations in the UK and India. With a rich history spanning over almost two decades, ECA delivers high-quality education encompassing English language courses, bachelor's and postgraduate degrees, and targeted internships. ECA is a successful Australian-based education organisation offering a comprehensive range of face-to-face and online courses for both international and domestic students. Collaborating with esteemed higher education providers like Victoria University, Charles Sturt University, University of Canberra, University of Tasmania, University of the Sunshine Coast and London Metropolitan University, ECA is committed to delivering a world-class educational experience.

We have got an exciting opportunity for Campus Operations Manager, ECA - VU to be part of our team at Victoria University Sydney and Brisbane in our Sydney campus. 

About Victoria University Sydney and Brisbane (https://www.vu.edu.au/vu-sydney) 

VU is a world-class university, ranking in the top 3% of universities worldwide. Operated in partnership with the Education Centre of Australia, VU Sydney offers globally- recognised, industry-relevant courses to international students at a modern and accessible campus in the heart of one of the world’s most liveable cities. With great places to study, relax or seek advice from our supportive staff, students are equipped with the skills, knowledge and confidence to succeed at university 

About the role

The Campus Operations Manager is an ECA staff appointee who provides effective operational leadership and management of all student administration and student services teams and supports the achievement of strategic objectives and service targets – coordinating service inputs from Education Centre of Australia (ECA) and Victoria University (VU).

Operating under the direction of Director of Operations (ECA-VU) and working closely with the VU Sydney/Brisbane Campus Director & Principal, the incumbent is responsible for developing and managing student services, student administration, and oversees compliance practices. The role manages all operational requirements for the VU Sydney & Brisbane campuses. The position works collaboratively with the Victoria University stakeholders that support the delivery of services at VU Sydney & Brisbane.

The position requires a significant understanding of the international education sector; how universities operate; and must also be familiar with higher education standards and regulatory policies and procedures that guide international student administration & support.

Key Responsibilities:

Quality / Operational Excellence & Business Improvement:

• Work with the Associate Director of Operations (ECA-VU) to achieve strategic and business objectives set by the ECA and VU.

• Develop and implement operational plans that cover general management of campus facilities, finance, and people across the core functions of student support, student services, enrolments, student fees, international student compliance and timetabling.
• Implement processes to monitor and report on VU Sydney campus performance against metrics agreed with the Associate Director of Operations (ECA-VU)

Finance and Growth

• Management of the Student Administration team including the oversight of fee collection and student compliance.
• Under the direction of the Associate Director of Operations and monitor the campus budget, cash flow forecasting and cost control processes to meet annual and project-specific budgets.
• Work with relevant ECA shared services staffing involved in the support and delivery of VU Sydney administrative and operational services
• Assist in delivery of business development strategies that increase income for the campus, including by fostering strong relationships between the campus, other ECA portfolios and relevant external partners.

People, Culture and Leadership:

• Inspire, coach, develop and nurture staff to build the skills and collaborative behaviours to be exceptional performers
• Maintain key relationships with university partner staff to ensure ECA’s strategies are supported and successful
• Manage the VU Sydney Student Services, Student Administration, Enrolments and Academic Services teams.
• Manage VU Sydney/Brisbane student engagement activities
• Manage VU Sydney/Brisbane campus facilities and building
• Comply with all WHS procedures and provide a safe workplace for staff, students, and other stakeholders

QUALITY ASSURANCE, COMPLIANCE & OTHER AREAS

• Ensure VU Sydney/Brisbane has strong processes for quality assurance and regulatory compliance across all student administration functions, including managing staff with responsibilities across student-facing administration services.
• Manage compliance with relevant VU and ECA policies across a range of activities and processes relating tuition fee payments, student progress, appeals and grievances, including record-keeping for internal and external audits/ reviews.
• Ensure non-academic services support at VU Sydney & Brisbane are offered in compliance with external regulatory requirements and standards: particularly those prescribed by the ESOS Act, the National Code and TEQSA threshold standards.

 

As the successful candidate you will ideally have

Qualification: Appropriate qualification or experience at Bachelor level suitable to the position in operations.

Experience: Extensive experience in managing diverse operations, preferably within the international and higher education services sector/s.

Knowledge:

• Knowledge of the operations and regulation of Australian higher education providers.
• Knowledge of regulatory requirements concerning international student services such as the ESOS Act and National Code.

Skills:

• High-level strategic planning skills with demonstrated ability to operationalise strategy.
• Sound leadership abilities including commitment to teamwork, inclusion; and diversity.
• Outstanding oral and written communication skills, including ability to interact with student and staff from culturally and linguistically diverse backgrounds.
• Strong interpersonal and relationship-building skills, including respectful communication with colleagues.
• Strong stakeholder management skills.
• Accurate record keeping.
• Negotiation and conflict resolution skills. 

In return we will offer you: 

• Company-paid parental leave (14 weeks at 100% of current pay or 28 weeks at 50% of current pay)
• Employee assistance program with Uprise (6 session per year for staff and direct family members)
• Support through 25% on the full fees for courses offered by ECA as Staff Education Assistance
• Professional development programs
• Wellbeing brands discounts
• Novated Lease
• Free access to LinkedIn Learning

EEO Statement

At ECA, we champion our organisational values which includes ‘Celebrate diversity and inclusion', thus we strive to be a place of growth where everyone can continually thrive.

We welcome applications from candidates from all backgrounds including but not limited to Aboriginal and Torres Strait Islander People, people living with a disability, women, people who identify as LGBTIQA+, and people from culturally and linguistically diverse backgrounds.

This position is open to all Australian Citizens, Permanent Residents and applicants who hold a current and valid Visa with full working rights in Australia.

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page. Due to the expected high volume of responses only short-listed candidates will be contacted.

For further information on this role, to gain insight into our team or if you need assistance due to a disability, please contact Ritvik Srivastava (ritvik.srivastava@eca.edu.au)

Thank you for your interest in the position with the ECA Group!