Venue Manager
🏢 Vida Plena is an innovative hospitality group founded in Lisbon in 2018, dedicated to making our guests and team feel truly at home. We pride ourselves on delivering warm, blissful experiences, fostering a diverse and inclusive atmosphere, serving top-quality fresh food, and providing exceptional service.
Our foundation is built on passion, respect, kindness, ambition, and modernity, alongside a commitment to joy, positive energy, and a laid-back approach to enjoying life's best moments. At Vida Plena, we embrace the true essence of hospitality while adhering to our core values, creating a fun, respectful, and loving environment for all.
🌟 The Role
As a Venue Manager, you drive the venues success by ensuring operational excellence, guest satisfaction, and team alignment. You lead by example — balancing strategic vision with day-to-day execution, creating a culture where quality, efficiency, and genuine hospitality thrive. With a calm and structured approach, you oversee all aspects of operations, guiding your team toward consistency, care, and lasting impact.
📋 Your Key Responsibilities
- Maintain high service standards, ensuring guests have a positive dining experience and addressing any feedback promptly engaging with guests and fostering strong relationships to enhance customer satisfaction and loyalty.
- Lead and inspire the team, achieve operational targets, manage budgets, and collaborate with cross-functional teams.
- Develop and manage budgets by tracking revenue and expenses, optimizing labor costs, implementing upselling strategies, and adjusting spending based on operational needs to enhance profitability.
- Be prepared to handle unforeseen challenges, such as staffing shortages, supply chain disruptions, or customer complaints, by quickly assessing and addressing issues with effective, problem-solving solutions to minimize disruptions.
- Ensure the restaurant complies with health, safety, and sanitation standards by monitoring HACCP protocols, enforcing hygiene practices, and conducting regular audits to uphold regulatory requirements.
- Recruit, train, and motivate staff to work effectively and cohesively by leading candidate selection, implementing training programs, providing regular feedback, and fostering a positive, growth-oriented work environment.
- Ensure proper restaurant opening and closing procedures by overseeing cash handling, equipment shutdown, secure money storage, and accurate documentation of financial records.
- Collaborate closely with HQ to ensure the implementation of best practices across all venues.
🛠️ What We Expect From You
- Experience: 5+ years in hospitality with proven leadership and management experience.
- Skilled in FOH and BOH coordination, logistics, HR, and financial oversight.
- Inspiring, supportive, and decisive — able to motivate and align a diverse team.
- Charismatic communicator who connects easily with staff, guests, and partners.
- Strategic thinker with strong planning and analytical abilities.
- Deep understanding of HACCP, health & safety, and operational standards.
- Fluent in English, with local language skills as a plus.
- Visionary, reliable, and guest-centric — leading with confidence and care.
🚀 What You'll Love About Working Here
At Vida Plena, you're not just taking a position; you're joining a community that values joy, respect, and a collective pursuit of excellence. If you're prepared to bring your expertise, passion, and innovation to our team, we're excited to welcome you into our fold.
A flavor of your first 100 days at Vida Plena
At Vida Plena, leadership is about presence — being there for the team, anticipating needs, and guiding with clarity and purpose. In your first 100 days, you'll focus on aligning people, process, and performance to build a foundation for lasting success.
- Immerse – Understand Vida Plenas operational structure, culture, and guest philosophy. Learn how excellence and empathy shape every decision.
- Lead – Build trust with your team, establish clear communication, and set expectations that reflect Vida Plenas values.
- Optimize – Review operational systems, stock control, and budgets to identify opportunities for efficiency and growth.
- Empower – Support your team through training, feedback, and recognition, ensuring alignment across all roles.
- Grow – Collaborate with HQ to implement best practices, strengthen performance, and drive the venue toward long-term success.
- Connect – Build great relationships with your teammates, encouraging trust, open communication, and a friendly, supportive environment.
